Senior Analyst

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

Ensemble Health Partners is seeking an experienced Senior Analyst in Customer Success supporting software-as-a-service (SaaS) platforms for enterprise clients. The role will focus on improving customer satisfaction, application adoption, and routine solution maintenance. The individual must have demonstrated healthcare experience, technical aptitude, communication skills, and intellectual curiosity. An ideal candidate for this position enjoys working in a fast-paced team environment, can approach problem-solving challenges independently, has a strong attention to detail, understands general data integration workflows, and has a passion for supporting quality software solutions.

The Customer Success role is the primary contact for Ensemble operations after solution go-live, affording the candidate the opportunity to build lasting relationships with our clients and operations teams. They will work closely with Implementation, Support, and Product to guide Operations toward Ensemble best practices and standards while meeting their day to day needs.

Essential Job Responsibilities:

• Form strong cross-functional bonds with Product, Engineering, Implementation, and Support team members
• Manage and track all customer relationship tasks, enhancement requests, and support tickets in collaboration with Product and Support
• Perform routine product configuration changes in collaboration with Engineering
• Guide Operations towards Ensemble best practices and standards
• Support operational strategies to increase user adoption of Ensemble solutions
• Be an expert in Ensemble’s solutions and advise Operations on the most effective use of the product
• Implement and train Operations on bi-weekly released enhancements
• Facilitate regular Operations meetings
• Provide step-by-step technical help, both written and verbal

Requirements/Qualifications:

• 3-5 years of related professional experience
• CRCR or other approved job-relevant certification. (Or willingness to obtain within 6 months)
• Associate degree or equivalent work experience.
• Experienced in customer relationship management tools (e.g., maintenance reports, issue/enhancement tracking, stakeholder matrix, backlog refinement, etc.)
• Experience working with real-time data integration (HL7) or managing daily file intake processes for software solutions
• Ability to work on multiple clients at once, prioritize and execute many tasks, and resolve issues quickly
• Comfortable with ambiguity and performing tasks autonomously without direct oversight or direction
• Experience building and managing client relationships
• Keen attention to detail, self-motivated, and service-oriented
• General understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services
• Experience working with electronic health record (EHR) systems
• Solid understanding of workflow systems and their application to operations business process improvement
• Experience creating detailed software process flows and documenting product requirements

Job Competencies:

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”.
• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

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Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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