Software Development Engineer in Test II - CRM

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

HighLevel is looking for a passionate SDET for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds. You will prepare detailed test cases that ensure coverage in our complex platform and you will help developers identify & replicate any inconsistencies. You will also work closely with support teams to reproduce reported bugs and communicate them to developers and product teams.

Requirements:

• Automation Skills: Proficient in both UI and API automation, with a strong track record of developing robust test scripts
• Innovative Problem Solver: Ability to think outside the box and identify unique approaches to finding and resolving bugs
• Independent Worker: Capable of working independently, managing tasks efficiently, and meeting deadlines
• Ownership Mentality: Takes ownership of projects, ensuring end-to-end quality and delivery
• Proactive Approach: Demonstrates a proactive attitude in taking on new responsibilities and challenges
• Remote Work Comfort: Comfortable and effective in a remote work environment

Responsibilities:

• Develop and implement automated test cases for modules, covering both API and UI functionalities
• Perform root cause analysis (RCA) for customer-reported issues on a daily basis, utilizing support tickets as the primary source of information. Take appropriate actions to address identified issues promptly
• Conduct thorough testing of new features and updates, ensuring timely release to customers while maintaining high-quality standards
• Collaborate with cross-functional teams to prioritize testing efforts and ensure alignment with project timelines
• Actively participate in team discussions and contribute to the overall improvement of product quality and customer satisfaction

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.