Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Why This Opportunity is Unique

Offering an opportunity to become part in accomplished team that excels in resolving sophisticated scientific challenges and driving innovative technology. As an Engineer I, Field Service-GC/GCMS, you will assume a customer service role that is essential to our mission. You will have the chance to apply innovative technology and tools, ensuring magnificent service delivery and customer happiness. This role is perfect for individuals who are driven by ground-breaking advancements and thrive in a driven atmosphere.

Responsibilities

• Successfully implement and maintain GC/ GCHS / GCMS instruments at customer sites.
• Deliver outstanding customer service through timely and effective communication.
• Diagnose and troubleshoot hardware and software issues to determine root causes.
• Strictly adhere to safety and regulatory standards while performing field service tasks.
• Collaborate with cross-functional teams to support customer needs and improve service delivery.
• Maintain detailed service records and generate reports to document work completed.

Requirements

• Bachelor's degree/Diploma in engineering with electronics equivalent and experience in related field.
• Confirmed experience in field service, customer service, or a related technical role.
• Strong technical knowledge of GC/GCMS instruments and their applications.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Outstanding social skills, both in written and verbal form.
• Ability to work independently and as part of an inclusive, collaborative team.
• Willingness to travel frequently to customer sites within Hyderabad and surrounding regions.