Manager, Software Engineering

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Build the best cloud software for businesses using a market leading development cloud platform
• Drive the design, development, and implementation of high-quality software solutions to ensure they meet stakeholder and company objectives
• Solve complex and ambiguous problems.
• Motivate and guide the team to bring their best self to work every day and meet project and individual goals
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Requirements

To be successful in this role you have:

• A minimum of 12 years of experience with application development, system architecture and production support for highly complex enterprise level products
• A minimum of 3 years of proven experience managing multi-cultural and diverse engineering teams across multiple locations
• Fluency in one or more relevant programming languages (Java, C++, Ruby. Shell, JavaScript)
• Excellent communication and presentation skills, and the capability to listen and influence
• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
• Ability to understand the business case for each deliverable undertaken and works with product owners to help ensure benefits are realized
• Experience in ServiceNow or related technologies is preferable
• Experience in Partner Relationship Management / Customer Relationship Management domain is desirable
• Experience with developing and embedding Generative AI based services and capabilities is a plus
• Experience with open-source tools and agile development environments
• Ability to understand and implement best practices and coding standards required including programming languages, tools, design and development methodologies and processes, etc.)
• Can do’ attitude and sense of ownership to thrive in a fast-paced environment

FD21

For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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