Senior Engineering Manager

🚀 Series B SaaS & international team
📍 Work 100% remote or hybrid from our offices (Bratislava, Prague, Toronto)
💡1:1 Coaching sessions with our resident coach

About CloudTalk:

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Nike. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

About the role:

A great deal of our Product strategy is focused on leveraging AI to bring more value to our customers - like summarizing what the call was about or extracting topics of the conversation. The AI landscape is evolving quickly as do we and our AI enabled products - that’s why we are looking for a passionate Senior Engineering Manager that stays abreast of the latest technology advancements in AI.

Each Engineering team is focused on a different part of our product and each team consists of both backend and frontend engineers, QA and a Product Manager. Teams follow SCRUM with 2 weeks iterations.

Besides working in the team, each engineering leader is a part of the engineering leadership group - where we discuss how to move the whole Engineering forward with changes spanning multiple teams.

This is our story. Do you want to be a part of it?

What you will do:

• Manage 2 cross functional teams of software engineers and QA focused on AI
• Grow, coach, and develop the team members to help them progress in their careers
• Be actively involved in hiring engineers for your team, making sure it’s well-staffed
• Manage the team in terms of delivery
• Represent the team in planning and product meetings
• Work with the rest of the engineering leadership on engineering-wide changes
• Measure velocity and improve efficiency for the team
• Drive innovation in engineering processes and strategies
• Maintain a sustainable, healthy, and collaborative culture aligned with the company values as we navigate through hyper-growth

What we are looking for:

• Experience of serving in an Engineering Manager role
• Experience with managing a team who built an AI enabled product
• Strong technical background: experience in building complex B2B SaaS products is a big plus
• Passionate about AI - the technology is evolving really quickly and you should stay abreast of the newest advancements
• You are highly organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required
• You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
• You have the skills to align people with a common goal
• You are direct but careful with feedback, both given and received

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️ Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.