Technical Operations Engineer

Job Title: Technical Operations Engineer

Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.

12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.

The DuPont shift pattern follows a 4 week rolling rota as follows:

4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.

Location: Remote – with travel to client sites when required (Central Birmingham / Central London / Walsall)

Salary: £35K-£45K DOE

Start Date: Q3/4 2024

This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

We are looking for a Technical Operations Engineer to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities, and will be an integral part to a 24/7 operational team working under a DuPont shift pattern ensuring uninterrupted support and coverage to our clients.

Requirements

The role involves overseeing various processes, maintaining relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations. The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.

Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.

Benefits

At Spherica, we understand the importance of employee satisfaction, so we use communication platforms such as Microsoft Teams to keep interactions across the business easy and fun but most of all efficient and effective in the Modern Workplace. We encourage our employees to suggest new ways of working that are in keeping with our Automation focused outlook as we apply what we promote to our customers to our own process and business functions. We also offer an array of benefits which are regularly reviewed to ensure we are as competitive as we can be and find the right mix that has something for everyone. Our current benefits package is:

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional annual leave (salary sacrifice)
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Employee Assist Program, Gym and Active discounts, employee 'Opt-IN' Visa 'Cash back' Pluxee Card.
• All or part expensed contribution to home workers additional equipment - including company phone or contribution to personal phone bill.
• Enhanced Paternity Pay
• Enhanced Maternity Pay - with 2 years' service