IT Software Documentation Specialist

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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IT Software Documentation Specialist

PRIMARY PURPOSE: To create and maintain software, technical, online and help systems documentation, reference and maintenance guides, Web pages, articles, brochures, and other information using diverse communication and publication methods; to create documentation for software release enhancements; and to ensure internal and external communication of pertinent enhancements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Researches, writes, edits and maintains various forms of media regarding software enhancements, technical procedures, processes and other information; interprets highly-technical and intensive notes and transforms into user-friendly and easy-to-understand documentation.
• Writes technical communications and documentation involving discussions on subject matter with programmers and other experts to become more knowledgeable and familiar with company software and technology.
• Creates, edits and designs content for various Web sites - Internet, Intranet and Online Help.
• Contributes creative skills as needed for: 1) writing special interest and employee relations articles; 2) designing and creating brochures, guides, publications, internal and external communications, report samples, promotional materials; 3) graphic designs for illustrations, charts and photographs included in publications; and 4) other assignments as needed.
• Assists other departments with technology-related projects by writing, editing and reviewing creative materials as well as providing information and direction.

QUALIFICATIONS

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.
  WORK ENVIRONMENT
  When applicable and appropriate, consideration will be given to reasonable accommodations.
  Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
  Physical: Computer keyboarding, travel as required
  Auditory/Visual: Hearing, vision and talking
  NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
  The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
  • Ability to meet or exceed Performance Competencies
  • Ability to perform multiple tasks and set priorities
  • Ability to work in a team environment
  • Ability to keep abreast of technical communications trends
  • Creative, innovative and detail oriented
  • Excellent negotiation skills
  • Excellent interpersonal skills
  • Strong organizational skills
  • Technical, analytical and interpretive skills
  • Good knowledge of how to locate and identify essential information
  • Strong communication skills including accurate spelling and use of the English language in both written and oral communications
  • Good knowledge of technology verbiage for documentation of procedures and directions for usage

Education & Licensing

Bachelor's degree in English, Communications, Journalism, or related field from an accredited college or university preferred.

Experience

Five (5) years of related experience or equivalent combination of education and experience required to include two (2) years of technical writing experience. Technical and claims industry experience preferred particularly in RoboHelp, Adobe Acrobat, Adobe PageMaker, FrontPage, Paint Shop Pro, Adobe Photoshop and Microsoft Office.

Skills & Knowledge

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.