Customer Engagement Executive

Job Title: Please note official job title for the role will be Customer Engagement Executive

Reporting to: Head Of Customer Engagement

Function: Sales

Location: TR4 9NH

Salary: £25,000 + commission (1st year OTE £35k)

Please note this is an entry level opportunity will full training and support provided! If you're wanting to establish a rewarding sales career and are driven, motivated and resonate with our values hit the apply button below!

About Us:

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

Job Purpose

The sales team is responsible for growing revenue and profit on all product and services supplied by Focus Group. The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus Group’s product portfolio and upselling new features and additional services, tailored to each client. The team are responsible for maintaining relationships with customers and are their day-to-day contact for adding services to their account.

Principal Responsibilities/Duties

• Maintain and adapt product knowledge
• Cross sell different products to the existing customer base
• Understand the sales process from start to finish
• Sell upgrades to existing customers
• Create opportunities through lead generation for surrounding teams covering all product offerings
• Look for referrals from current customers, to build own client base
• Ensure pipeline and forecasting is accurate at all times throughout the month
• Meet productivity and sales based KPI’s

Essential Skills

• Target driven
• Highly organised
• High level of administrative skills and attention to detail
• Exceptional verbal and written skills
• Ability to meet deadlines
• Good interpersonal skills

Benefits:

• Excellent bonus scheme and commission taking your total 1st year package to £35k OTE
• Excellent progression, learning and development potential. Average promotion to BDM in 12 months
• Regular socials in a welcoming, inclusive environment
• Lucrative bonus and incentive schemes.
• Pension & Benefits Platform with Exclusive Discounts

Our Values

• Respect - Treat colleagues and customers with respect
• Integrity - Uphold the highest standards of honesty and fairness
• Teamwork - Engage and collaborate with colleagues and partners
• Ambition - Determination to be the best that we can be

Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

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