Operations Coordinator

Role Overview:

The Operations Coordinator is a role within the Delivery Operations team, you’ll assist with the daily BAU activities from updating project data to helping ensure resource information and allocations are up to date. You will help ensure the PSA system and associated reporting is maintained to a high standard with data and key metrics regularly monitored and cleansed. The ideal candidate will have an understanding of Project Management Office activities, resource management, project planning, and process improvement.

Responsibilities:

• Maintain our Project & Resource Management tool to ensure data is accurate and up to date
• Work with project managers to ensure processes are followed & data is accurate
• Help implement process improvements to the Delivery Operations function
• Assist the Resource Manager with the allocation and scheduling of resources across Delivery to ensure maximum utilisation, continually monitoring usage to identify opportunities for improvement.
• Work with the Resource Manager to ensure resource skills are updated in the PSA system and maintained with regular updates and reviews.
• Support the collection of data and key metrics relating to projects planned and in progress
• Support the wider Delivery Operations team with BAU tasks - monitoring dedicated admin mailbox, updating resource details, project data, process documentation & general improvements
• Demonstrate the ability to thrive within a fast paced, demanding environment whilst maintaining high standards.
• We’re proud of our B Corp status. We ask that you are proactive in our drive towards social progress and positive impacts. Whether that’s getting involved in one of our community projects or simply buying local when travelling with the company.

Requirements

Key Skills:

• Experience in PMO, or a related field.
• Excellent communication and interpersonal skills.
• Comfortable interacting cross-departmentally and with staff across multiple office locations and geographies.
• Ability to work independently and as part of a team.

Desirable Skills:

• Experience within a support function and/or professional services organisation
• Knowledge of CRM or PSA systems

About Qodea:

Qodea (formally Appsbroker CTS) is the largest Google Cloud-only digital consultancy in Europe.

Our name marks the culmination of a journey which began with the merger of Appsbroker and CTS in 2023. Combining the words ‘code’ and ‘idea’, our name embodies the essence of who we are and what we do; providing tried and trusted digital solutions, whilst helping our clients look to the future and innovate. We’re looking for bright, passionate people to join us at the vanguard, delivering the most ambitious Google Cloud projects across AI, security, martech, data, and Workspace.

With offices across Europe, you’ll be joining a dynamic team of talented but down-to-earth experts, with a presence across the UK, the Netherlands, Romania, and Belgium.

By joining forces, both companies bring over 15 years of Google Cloud experience under one roof, with over 420+ Google certifications, a list of brilliant enterprise customers, incredibly talented people, and multiple industry awards - meaning we can be trusted to deliver.

Benefits

• Health Care package
• NN Assurance package (life and health)
• 28 days PTO as standard, plus a flexible annual leave policy and your birthday off
• 10 learning days per year
• Length of service awards
• Work from anywhere for up to 90 days per year
• Sabbatical leave for employees over 5 years service
• Flexible working culture
• Meal tickets
• Transportation costs
• Bookster Platform
• Company events - opportunities to meet colleagues you don’t see every day
• Regular opportunities for industry recognised training and certifications
• Opportunities to develop within a fast growing-tech business with ambitious growth and impact goalsays

Diversity and Inclusion Statement

At Appsbroker and CTS, we look after each other in an environment where everyone can work together to achieve great things. We’re proud of our people-first culture that welcomes individuals from all backgrounds. Our commitment to diversity and inclusion creates a dynamic community, unlocks innovation and great ideas, and unites us around a common purpose - and we look for talented people to join us who share these values.