Technical Support Agent

We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through real-time chat and email interactions. If you have a passion for helping customers, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.

Company Website-www.gigmos.com

Location- Anywhere in India - Remote

Hardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS

Role

• Respond to customer inquiries, concerns, and requests through email and chat support.
• Demonstrate excellent written communication skills with a focus on clarity and accuracy.
• Identify and troubleshoot customer issues, providing comprehensive and timely solutions.
• Collaborate with other teams to address complex problems and ensure customer satisfaction.
• Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs).
• Manage and prioritize workload effectively to meet customer needs.

Qualifications:

• Bachelor's degree or equivalent like B.Sc./BCA/BA/ BCom/BBA/BSC IT.
• Proven experience in customer support, specifically in a chat-based environment.
• Excellent written communication skills with a keen attention to detail.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Familiarity with customer support software and chat platforms.
• Empathy and patience in dealing with customer inquiries and issues.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously

Work Location/Shift Timings-Permanent work from home and you will be required to work in any of the shifts like (5.30 am to 1.30 pm IST / 1.30 pm to 9.30 pm IST /9.30 pm to 5.30 am IST)