Senior Technology Operations Analyst

We are seeking an Analyst for our Technology – Business Management Office group, intended to provide decision support and analytics primarily focused on IT Asset Management. This position will support business decisions by providing accurate information on hardware and software assets deployed and used by the organization, and all assets are tracked to manage the financial, legal and compliance risks.

Key Responsibilities

• Perform daily and long-term operational and strategic management of software licenses.
• Plan, monitor, and record software license to make sure they complied with vendor contracts in different software tools.
• Oversight of software license agreements, ensuring adherence to terms and conditions. Collaborate with software vendors for license procurement, usage tracking, and assessment of license needs.
• Utilize software usage data analysis to discover optimization opportunities, such as reclaiming inactive licenses or implementing license pooling strategies. Conduct internal audits to ensure compliance.
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) based on standard software lifecycle management.
• Gather data and report effectiveness of IT asset management processes using pre-defined KPIs/metrics.
• Assist stakeholders in solutions to business needs for hardware and software cascades and technology charge backs.
• Onboard new software vendors for BAU Governance by collaborating with Procurement and Line of Business Operations teams to create a baseline inventory of entitlements and deployments.
• Creation of process guidelines/documentation and procedures to mature the Ameriprise TI asset management area.
• Provide recommendations on licensing strategies, reconciliation, and license entitlement re-harvesting for clients.
• Effective communication and data articulation to be used during internal and external licensing reviews.

Preferred Knowledge

• Proficient in managing any of Tier-1 (Microsoft, IBM, VMware, RedHat) publishers, as well as SAAS applications.
• Knowledge of IT Asset Management tool like ILMT, Service Now, Flexera/Aspera etc.
• Experience in creating and managing dashboard using MS Power Bi.
• Hands-on experience in preparing Effective License Position report for major vendors.

Qualifications

• Bachelors/master’s degree in computer science/Information Systems or equivalent.
• Strong knowledge of Excel, Access and reporting tools is required.
• SAM Tool Operational knowledge and Certification is preferred.
• Strong written & verbal communication skills with attention to detail.
• Independent problem-solving ability & handling complex analysis.
• Ability to manage multiple tasks & effective coordination.
• Sound industry knowledge and ability to apply it in analysis.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology