Senior IT Support Engineer

Strong knowledge of operating systems Windows, macOS, and Linux.
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Experience in installing and maintaining computers, printers and network devices.
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Foundational understanding of network concepts like TCP/IP, DHCP, DNS.
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Knowledge of basic information security principles and security procedures.
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Provide technical support to users by phone, email, or in person.
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Resolve complex technical problems related to hardware, software, and networks.
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Manage and follow up on the technical support system and ensure quick resolution.
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Provide training and technical support to users on how to use hardware and software.
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Create and update user guides and procedures.
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Work closely with other IT team members to ensure integrated technical services.
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Escalate more complicated issues to specialized teams when necessary.
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Participate in IT projects related to system and infrastructure upgrades.
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Execute the tasks assigned by the direct supervisor.