Senior Product Engineer

The team you’ll be working with: Getting Help

Join our dynamic Getting Help team, where we focus on understanding and addressing the root causes of customer queries to enhance their overall experience with Wise. Our mission is to deliver a tailored customer support experience that scales globally with our growth and helps minimise operational costs.

We emphasise self-service solutions that allow customers to resolve their issues instantly and effortlessly. By investigating why users contact us, we identify underlying problems and work closely with other product teams to implement effective solutions. This collaborative approach ensures that our support channels provide the right answers, whether through self-service options or directing users to the appropriate support resources.

Our main vision points are:

• Scalability: Develop solutions that scale with the growing needs of Wise and our customers
• Effortless Experience: Develop intuitive self-service solutions that allow customers to resolve their issues quickly and independently.
• Customer-Centric: Focus on understanding and addressing the underlying causes of customer queries to prevent future issues.
• Collaboration: Work closely with other product teams to enhance the overall customer experience by sharing insights and implementing effective solutions.

What does it take?

• You have 6+ years of experience in Software Engineering and experience running projects end-to-end, with a focus on TypeScript development.
• You have 6+ years of experience working with modern frontend frameworks such as React and Next.js.
• You have experience integrating RESTful APIs.
• You have experience working with modern testing tooling such as Jest, Storybook, Cypress or similar.
• You believe in and follow best coding practices, code reviews, and open feedback.
• A strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points.
• Great communication skills and the ability to articulate complex, technical concepts to a non-technical audience.
• Experience working in Node.js and monorepos are nice to haves!

What does success look like?

• You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute.
• You’ll understand how our values can help you guide your work.
• You’ll understand the reasons behind operational challenges and customer difficulties and how to go about solving them.
• You’ll be raising our deflection rate to enable scaling of the product.
• Understand our customers and the impact our product makes on their lives.
• You’ll help us scale-up and build world-class customer support solutions by finding solutions to our technical challenges and opportunities.

Additional information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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