IT Service Engineer

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

About the role:

As Make continues to evolve we have an exciting opportunity for a junior, pragmatic, and “team player” IT Service Engineer (part-time) to join us and take ownership of all internal IT systems for the business. It’s a role where you will have great impact, autonomy, and visibility across the wider IT team with many opportunities for learning and development. As Make looks to become more aligned with its parent company, Celonis IT Systems, you will work very closely with the Celonis IT team as the owner of Make internal IT Systems to help drive progress and success and support all Make employees across locations.

You will:

• Set up of devices for all Make employees, including troubleshooting of existing devices and handling employee onboarding
• Be the first point of contact for all Make employees
• Experience of working with and supporting across collaboration tools such as Slack/O365/Zoom or similar.
• Resolve, transfer or escalate 1st level IT tickets raised by internal employees
• Continuous optimization of the digital workplace at Make
• Supporting in building Enterprise technologies together with our System Engineers located around the globe
• Follow and ensure the global valid Make & Celonis IT infrastructure standards
• Develop documentation/user/project guides for employees and administrators.

Must have:

• Knowledge and/or experience in a Windows environment (Windows 10, Windows Server 2016.)
• Knowledge in an Apple environment (Mac/iPhone)
• Proficiency in basic computer troubleshooting (Mac and Windows)
• Knowledge of Active Directory/Azure AD (security groups/admin accounts)
• First knowledge of TCP/IP networks
• Microsoft O365 knowledge
• Proficiency in English
• Willingness to work 20-25 hours/week on-site in our Prague office

Nice to have:

• Knowledge in the administration of Linux systems
• ITIL experience
• Knowledge in IT Project management
• Knowledge in Virtualization technologies such as VMWare
• Basic Knowledge in Firewall systems and security systems
• Knowledge in the use of IT Ticketing systems such as ServiceNow
• Ability to document IT processes, changes, and guides

What we offer:

• 📈 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year
• 🍎 Notebook/Macbook and 34’’ curved monitor
• 🏝 25 days of vacation, 4 sick days, Company day off 31.12.
• 🫶 10 care days to care for your loved ones
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months)
• 👶 RSUs grant for a newborn child
• ☂️ Life insurance
• 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card)
• 💰 Remote working allowance
• 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• 🏡 Flexible working hours + home office
• 🐕 Company therapy pets in Prague's office (dog-friendly office)
• 🖨 Company 3D printer
• 🥳 Team buildings, parties, and company events multiple times a year

#careeratmake

What we stand for:

🤝 We roll together - We embrace different ideas to grow together and create powerful solutions.

🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.

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