ServiceNow Developer & Architect

Band B:

Job Title: Lead Technical Consultant

Experience Level: 4-9 years

Short Description:

As a Lead ServiceNow Specialist, you will spearhead initiatives to optimize and expand our use of the ServiceNow platform across various business functions, including Customer Service Management, Sourcing and Procurement Operations, Legal Services Delivery, and Financial Services Operations. This leadership role demands a deep understanding of ServiceNow's capabilities, strategic vision, and the ability to translate complex business requirements into efficient technical solutions. You will lead a team of developers and collaborate closely with business stakeholders to drive innovation and operational excellence.

Roles and Responsibilities:

• Build and oversee the design, development, and implementation of ServiceNow solutions across multiple modules such as Service Portal, Workspaces, CMDB, Service Catalog, and Now Agent.
• Responsible for the technical specifications and implementation of the ServiceNow integrations.
• Create and manage scripts, workflows and architecture documents.
• Lead the integration of ServiceNow with other low-code platforms, RPA, and IDP technologies to enhance business processes and automation.
• Develop and enforce best practices in code development, system architecture, and process automation while leading code and peer reviews.
• Conduct sophisticated troubleshooting and problem-solving across the ServiceNow platform.
• Direct and mentor a team of ServiceNow developers and analysts, fostering a culture of continuous improvement and professional growth.
• Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives.
• Drive innovation in IT service management, leveraging new technologies and methodologies to enhance service delivery.
• Build robust Integrations with other peripheral systems, middleware, application.
• Manage the ServiceNow upgrade process, ensuring compatibility and minimal disruption.

Skills and Qualifications:

• Proven expertise in the ServiceNow platform, Script include Client and Server-side scripting including advanced knowledge of Service Portal, Workspaces, CMDB, Service Catalog, Knowledge Management and Change Management.
• Advanced proficiency in App Engine Studio, flows to build custom applications using ServiceNow OOTB and plugins.
• ServiceNow Portal development experience with Angular, JS, CSS, SQL/MongoDB.
• Strong leadership skills with the ability to lead by example in developing solutions and managing teams.
• Expertise in DevOps practices, including continuous integration and continuous deployment.
• Excellent analytical, problem-solving, and project management skills.
• Proficient in JavaScript, HTML, CSS, and other relevant web technologies.
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs, scripted, Web-Services, AJAX, Business Rules, SOAP, REST, SSO-SAML
• Exposure to configuring UI Actions/UI Policy ACL, Business Rules, Glide Scripting.

Experience and Education Background:

• Bachelor's or master's degree in computer science, Information Systems, or a related field.
• 6-8 years of progressive experience in ServiceNow development and administration.
• Required certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), any other relevant Micro-certifications, Solutions based certifications is an advantage.

Other Preferred Skills:

• Familiarity with additional low-code platforms, Robotic Process Automation (RPA), and Intelligent Document Processing (IDP) platforms.
• Experience in ITIL or similar frameworks, with certification preferred.
• Strong interpersonal and communication skills, capable of working directly with clients and high-level organizational leaders.

Additional Information:

• This position offers the opportunity to be at the forefront of IT service management and digital transformation initiatives.
• Professional development opportunities, including training and certification in emerging technologies and leadership.

Band C :

Experience Level: 10+ years

Job description – Technical Architect

The ServiceNow Architect is responsible for leading the design and implementation of enterprise-wide ServiceNow solutions. This role requires a deep understanding of the ServiceNow platform, including its core capabilities, App Engine Studio, and specialized solutions such as Sourcing & Procurement Ops and Financial Services Operations. The architect will work closely with key business stakeholders, IT teams, and ServiceNow developers to ensure that the ServiceNow implementations align with business goals and IT standards, enhancing operational efficiencies and delivering exceptional value.

Roles and Responsibilities:

• Strategic Planning and Consultation:
• Serve as the primary ServiceNow strategy advisor to business and IT leadership.
• Assess business requirements and translate them into effective ServiceNow solutions.
• Lead architectural discussions, influencing decisions regarding ServiceNow implementations.
• Design and Implementation:
• Design scalable and sustainable ServiceNow architectures, including integration with other enterprise systems.
• Oversee the development and customization of ServiceNow applications using App Engine Studio and other development tools.
• Ensure the successful implementation of specialized solutions like Sourcing & Procurement Ops and Financial Services Operations, tailoring them to meet specific business needs.
• Governance and Best Practices:
• Develop and enforce ServiceNow best practices and governance frameworks.
• Ensure solutions are built for performance, reliability, and scalability.
• Manage the ServiceNow upgrade process, ensuring compatibility and minimal disruption.
• Collaboration and Leadership:
• Lead cross-functional teams in the design, development, and deployment of ServiceNow solutions.
• Facilitate collaboration between stakeholders, developers, and IT operations teams.
• Mentor and develop team members, enhancing their ServiceNow capabilities.
• Continuous Improvement:
• Stay abreast of ServiceNow product updates, industry trends, and emerging technologies.
• Recommend and implement improvements to existing ServiceNow solutions.
• Drive innovation by exploring new ServiceNow modules and capabilities.

Skills and Qualifications:

• Technical Expertise:
• Extensive experience with ServiceNow's core platform and development tools, especially App Engine Studio.
• Deep knowledge of ServiceNow solutions like Sourcing & Procurement Ops and Financial Services Operations, Customer Service Management, Legal Services Delivery.
• Proficiency in scripting languages (JavaScript, HTML, CSS) and integration technologies (REST, SOAP).
• Architectural Acumen:
• Strong ability to design scalable, high-performing ServiceNow architectures.
• Experience with ServiceNow application customization and configuration.
• Strategic Thinking:
• Ability to align ServiceNow solutions with business goals and IT strategies.
• Excellent problem-solving and decision-making skills.
• Leadership and Collaboration:
• Strong leadership qualities with the ability to lead cross-functional teams.
• Excellent communication and stakeholder management skills.
• Experience & Educational Background:
• A bachelor's degree in Computer Science, Information Technology, or related field.
• Certifications in ServiceNow System Administration, Application Development, and specific solutions areas are highly beneficial.
• At least 10+ years of experience in ServiceNow platform solutions.

Other Preferred Skills

• Previous leadership role in an IT focused consulting services company
• Project Management experience
• Strong understanding of User Experience (UX) concepts as it relates to applications.
• Certified in agile framework and associated scrum methodology.
• Low Code / No Code Development experience in other technologies like Appian, Mendix, Out Systems etc.

Requirements

Any graduate