Salesforce Administrator

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

What is the purpose of the role?

SafetyCulture is seeking a skilled Salesforce Administrator to join our Revenue Operations team. This role involves ensuring the effective use and maintenance of the Salesforce platform to support our expanding sales and success teams. The Salesforce Administrator will address users' technical issues and enhancement requests, guided by our platform lead.

What are the key accountabilities/responsibilities of the role?

• I. User Support and Training:

• Provide technical support to Salesforce users.

• Address user questions, issues, and enhancement requests.

• Develop internal training materials.

• II. System Customization:

• Customize Salesforce fields, page layouts, and record types.

• Develop and manage workflows, validation rules, and process automation.

• Create and maintain custom objects and applications as needed.

• III. Collaboration and Communication:

• Participate in weekly sprint prioritization of system enhancements and release processes.

• Help test and validate product configurations and developed features.

• Continuously review and improve on the quality of process documentation.

What are the key relationships that are relevant to the role?

• Platform Lead: Works under the guidance of the platform lead to implement enhancements, address complex issues, and ensure best practices in Salesforce administration**.**

• Rev Ops Team: Collaborates closely with this team to ensure Salesforce configurations align with broader team processes and goals, and to support reporting and analytics needs.

• Go-To-Market (GTM): Partners with the GTM team to understand their needs, resolve issues, and enhance Salesforce functionalities that drive sales effectiveness.

What are the capabilities required to be successful in the role?

• I. Knowledge:

• Bachelor's or Master's degree in Computer Science or a related field.

• Over 5 years of experience as Salesforce Administrator.

• Experience as Salesforce CPQ Administrator (preferred). Current Salesforce certifications (Salesforce Admin, App Builder, CPQ Specialist preferred) or active involvement in the Salesforce community (e.g., Trailhead profile).Proficient in the Lead-to-Revenue process, including Lead-to-Quote and Quote-to-Cash stages within Salesforce.

• Expertise in CPQ concepts, such as product bundles, SKU line items, price books, quote approvals, and related automations for opportunity, contract, and subscription management.

• II. Skills:

• Experienced in customizing the Salesforce platform to meet user requirements, including creating custom fields, objects, layouts, and implementing automation features like flows and rules.

• Proficient in managing Salesforce permissions, roles, reports, dashboards, and formula logic.

• Capable of debugging and resolving errors encountered by platform users.

• III. Attributes:

• Outstanding team collaboration skills.

• Strong attention to detail.

• Ability to problem solve and think ‘outside of the box.’

• ‘Can do’ attitude who is looking to grow their depth and breadth of skills and experience.

Location

We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office.

Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life!

The Company

SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.

Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.