Technical Writer

TP-Link Systems Inc. is currently seeking a Business Product Technical Writer

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team!

What we’re looking for:

TP-Link Systems Inc. is seeking an independent, technology-driven professional to become a part of our local US-Based Business Technical Support team as a Technical Writer. This position will focus on our SMB/Enterprise product lines. This position will require the candidate to:

Responsibilities:

• Collaborate with product managers, R&D engineers, and support teams to gather information and understand documentation needs.
• Develop, write, and edit technical documentation, including configuration guides, troubleshooting guides, and FAQs for Omada/VIGI products.
• Maintain and update existing documentation to reflect product updates, new features, and customer feedback. Ensure that all documentation meets the company's standards for clarity, accuracy, and consistency.
• Work closely with the support teams to understand common customer issues and incorporate solutions into documentation.
• Work closely with R&D and product teams to understand product definition, functional principles and target customer needs.
• Review and edit content produced by other teams to ensure quality and consistency across all technical documents.
• Manage documentation projects from inception to completion, ensuring timely delivery of high-quality content.

Requirements

• 5+ years of business product technical writing experience. Please be prepared to provide writing samples.
• Strong understanding of networking concepts and experience with network management products.
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content.
• Excellent written and verbal communication skills with a keen eye for detail.
• Experience writing and editing technical documents, process documents, and communications.
• Ability to comply with style guidelines and restructure existing documentation to improve usability and branding consistency.
• Ensure proper usage of grammar, spelling, punctuation, and accuracy of information.
• Ability to quickly grasp complex technical concepts and make them easily understandable for end-users.
• Proficiency in using documentation tools such as Adobe FrameMaker, Photoshop, or similar.
• Experience with HTML or XML a plus
• Excellent cross-team communication skills, collaborative and creative.

Preferred Skills:

• Having working experience in the networking industry.
• Networking certifications (CCNA/CWNA/ACNT/CCNP/CCIE/Etc.)
• Knowledge of HTML, CSS, or other web technologies.
• Familiarity with content management systems (CMS) and version control systems

Education:

• Bachelor’s Degree from an accredited college. Information technology, Computer Science, English related majors preferred.

Benefits

• Free snacks and drinks
• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Over four weeks of PTO per year
• Bi-annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events