System Analyst

About FWD Group

FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

• Collect and analyze user requirements, conduct impact analysis, perform system design
• Deliver quality solution and strive for better way to implement in terms of code efficiency and reusability
• Write and review technical documentations, such as functional specification, technical specification, ER diagram, data flow and network diagram
• Provide ongoing BAU support for existing systems
• Practice the Agile development process and reach the goal of each sprint
• Implements computer system requirements by defining and analyzing system problems
• Design coding workflow and test solutions
• Provide suggestions on UX/UI design of the systems layout

KEY ACCOUNTABILITIES

• Review current technology and drive ways to leverage and improve productivity
• Be responsible for the development, maintenance and system support of the existing in-house systems
• Ensure quality programming, system testing and documentation
• Maintain good communication and co-ordination with team members and users
• Perform systems administration and daily IT operation tasks
• Engage into the Agile Development Life Cycle
• Deliver the solution using CI/CD pipeline
• Participate Agile ceremonies
• Prepare and write test cases
• Prepare SQL scripts for table creation and manipulation
• Deploy the solution into different environment, such as Kubernetes system, Linux or Windows servers
• Lead junior developers to complete the project on time
• Review and advise on countries' team delivery

KEY PERFORMANCE INDICATORS

Business indicators:

• Manage to deliver IT projects to align with business growth strategies (As defined in the annual performance review)

Technical indicator:

• Total Tickets vs Open Tickets: Monitor the ticket churn over time
• Average Handle Time: Keep your tasks timely under control
• Mean Time To Repair: Analyze how fast you resolve different incidents
• Number of trainings or certificates acquired per year
• Manage to meet the preset standard per the IT Service Level Agreement (SLA)

EXTERNAL & INTERNAL CONTACTS

• FWD local IT teams (Internal)

- Infra team

- Information Security team

- Solution delivery team

- Project team

• FWD business owners (Internal)

- Distribution team

- Operation team

- Finance team

* IT external vendors (External)

DECISION MAKING

• Recommendations on IT solutions, design & approach
• Decide methodology to implement the requirement
• Provide ideas to improve implementation workflow
• Decide how to break down programming tasks and allocate tasks for junior developers

QUALIFICATIONS / EXPERIENCE

• University degree in Computer Science or equivalent
• At least 5 years of application development experience.

KNOWLEDGE & TECHNICAL SKILLS

• Working experience with code quality and best practices tool
• Solid experience in Java EE, Java Spring Boot, JPA/Hibernate, Docker, SOA/Microservices
• Experience with CI/CD pipeline from frontend build perspective is a plus.
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Webpack, NPM, etc solid experience in web front-end development
• Familiar with front-end frameworks (Vue.js, Vue CLI), HTML5, CSS3, JavaScript (including OOP model), JQuery for front-end developer
• Knowledge of cross-browser compatibility
• Experience in rapid prototyping
• Familiar with web socket is a plus
• Good sense of the UX & UI design is a plus
• Experience in front-end testing tools and testing frameworks is a plus
• Experience in agile development methodologies is a plus
• Good teamwork, communication skill, & problem-solving skill
• Self-motivated & independent
• Great passion of front-end web development and programming visual
• Good command in both written & spoken English or Cantonese (Mandarin)

COMPETENCIES

• Understanding existing and emerging technologies
• Understanding business practices, approaches, organization, politics, and culture
• Assessing the current technology gap to develop, coordinate and implement changes to meet the new requirements according to critical deadlines