Client Partner

Boldspace is looking for a talented Client Partner to spearhead the agency’s account management function across branding, content and advertising. We see this as a crucial role in the future of our progressive, fast growing business.

The ideal candidate will have 10+ years of proven agency experience working on clients across multiple sectors.

As the Client Partner, you will be the most senior member of the Account function, reporting directly to the Co-CEO.

You will have overall responsibility for managing client relationships, driving organic growth, and ensuring the efficiency and profitability of all accounts. You will be a key leader within the agency, overseeing the Account Directors and Account Managers, while acting as a strategic partner to our clients.

You will have a demonstrable track record of delivering brand and advertising content and campaigns for clients with both B2C and B2B experience. You will be an excellent client relationship manager; know how to manage teams and get the best out of people, as well as being hungry for new business opportunities, running pitch processes, landing award-winning work for clients and growing accounts.

You’ll have a progressive mindset and be excited about being part of an agency that is seeking to do things differently. You’ll be knowledgeable and interested in how data and creativity combined is the future, and how the agency of tomorrow must be agile across all channels, able to shift seamlessly from one to the next as the world around us changes.

Requirements

Client Relationship Management:

• Serve as the primary point of contact for key clients, fostering long-term relationships built on trust, collaboration, and strategic partnership.
• Develop a deep understanding of clients’ businesses, industries, and challenges to provide tailored solutions and insights.

Leadership and Team Management:

• Lead, mentor, and manage the Account Management team, ensuring they have the tools, guidance, and support to excel in their roles.
• Cultivate a high-performance culture within the team, promoting continuous learning, innovation, and excellence.

Strategic Account Oversight:

• Oversee the planning, development, and execution of client strategies, ensuring they align with both client objectives and agency capabilities.
• Monitor the performance and progress of all client accounts, identifying opportunities for growth and areas for improvement.

Financial Management:

• Take full responsibility for the profitability of the client portfolio, ensuring all projects are delivered on time, on budget, and to the highest standard.
• Work closely with the finance team to forecast revenue, manage account budgets, and report on financial performance.

Business Development and Growth:

• Identify and pursue opportunities for organic growth within existing accounts, leveraging strong relationships to expand the agency’s scope of work.
• Collaborate with the Co-CEO and other senior leaders to develop and implement strategies for new business acquisition.

Process Improvement:

• Continuously evaluate and refine account management processes to improve efficiency, client satisfaction, and profitability.
• Implement best practices across the Account function, ensuring consistency in service delivery and client experience.

RELEVANT EXPERIENCE

• Excellent knowledge of the brand, content and advertising landscape with established relationships and demonstrable campaign delivery in the past.
• Polished presenter and adept at explaining industry terms and outcomes to senior leaders.
• Experience in developing new business, both in leading pitch processes and using your own ideas and network to originate opportunities.
• Track record of independently bringing in and winning business.
• Management experience in developing star performers and overseeing performance.

Benefits

Apart from a competitive starting salary and being part of growing something special, you can expect a truly radical place to work with maximum freedom and benefits:

• Pensions: a 5% employer contribution.
• Equipment: choose your own equipment – let us know which tools you need and we’ll do our best to get them for you.
• Holiday: unlimited holiday (including all UK public holidays) – we trust our staff to take the time they need and still excel in their jobs – and days off for birthdays and moving house are guaranteed!
• Flexible working
• Socials: team socials regularly, chosen by the team.
• Team retreats: time to get to know each other away from the office.
• Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance.
• Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose.
• Wellness: time within working hours every week for those that want or need it.
• Monthly benefits budget: £50 per month, every month, to spend on whatever you want – from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching.

A CARBON NEUTRAL BUSINESS

Boldspace (B Corp) measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.