Pre-Sales Operations Analyst

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

• Role Title: Presales Operations Analyst
• Direct Report: Global Head of Pre-Sales
• Area: Customer Success
• Location: México The Opportunity

We are a digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, and many others to provide more secure and delightful experiences to their customers. Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.We’re in the process of rapidly scaling our close-knit team and we’re looking for leaders who are curious, driven, and excited by ownership!

The Pre-Sales team are the bridge between sales and customer success. Supporting the sales team in scoping out the real value in every deal. The Pre Sales Operations Analyst works with the Head of Pre-sales to draft and execute processes & strategies for the operations of a highly performant team working on top projects in identity in a myriad of industries.

Responsibilities

• Review the sales strategy of the top enterprise accounts
• Align on the strategy with the sales reps and its progress on a weekly basis
• Prepare reports for the status of strategy to be presented to leadership team
• Overview the process of technical diligence with the lead of pre-sales
• Ensure that all proof of concepts are well documented
• Review progress of required product work with the product team for the GTM needs
• Ensure the pre-sales team is functioning in an efficient way, identity opportunities to improve the processes and iterate on them
• Work with the business operations team to give visibility of the pre-sales & strategy team’s KPI performance to the company week over week

Requirements

• BS degree in Engineering, or related field
• Minimum 3 years’ in a consultant, business analyst position, or technical pre-sales role experience.
• Previous experience in an enterprise SaaS environment highly-desirable.
• Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
• Experience in integration and implementation of web-based platforms and mobile apps
• Passion for customer service and ownership of the customer experience including comprehensive business problems
• Familiarity and/or curiosity for biometrics or identity software as well as AI software is ideal.
• Proven track record of resolving issues and risks in a cross functional and collaborative way.
• Confident, and you easily build relationships when working with your customers and internal partners.
• Naturally curious, eager to learn and proactive in sharing knowledge with others.
• Able to work in a fast-paced environment with a strong sense of urgency in delivering demos, POCs and proposals for the customers
• Highly motivated, able to multi-task and be resourceful
• Fluent in English (must).

8 Aspects of our Culture:

• Values are what we value
• High performance
• Freedom & responsibility
• Context, not control
• Highly aligned, loosely coupled
• Continuous Feedback
• Pay Top of Market
• Promotions & Development
• Learn more about Life at Incode!

Benefits & Perks:

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefit package according to location (401k, medical insurance, etc.)

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.

Applicant Data Privacy:

We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.