Technical Solutions Engineer

Role Summary

The role of the Technical Solutions Engineer is to provide the leadership and direction to Sales & C.S.O.A. team for assessing the customer’s pump or seal problem, and provides the preliminary design for an appropriate technical solution.
Proactively support assigned end user sales engineer in selling upgrades, retrofits, and solutions. Main objective is to add technical value to any opportunity concerning customer installed base.

Your role

• The position can be performed remotely and location in Turkey is not a requirement. However, it is required to spend a major part of time with customers, (60% +) to maintain and build an excellent understanding of the market and customers.
• Develop strong customer support through technology focus. Assist sales force through customer presentation promoting Flowserve Technology and application expertise (Technical Forum, Lunch & Learns and Specific Upgrade Solutions).
• Build and execute tactical plans which support the growth of the Technical Solutions business in assigned territory fully aligned to the Sub-regional strategy.
• Provide assistance in developing work-scope required to solve equipment problems through pump / system / operations modifications and upgrade.
• Manage all technical queries and be the customer’s trusted expert on pump problem investigations and solutions. Produce detailed analysis and determine impact of system variables on Life Cycle Cost.
• Proactively identify new and unsolicited business opportunities for Technical Solutions focusing particular on value based Life Cycle Cost justified opportunities.

Your profile

• Bachelor of Science & Mechanical Engineering or equivalent engineering degree (preferred).
• 5 years of pump engineering and field troubleshooting experience.
• Proficient language skills in English and local languages and good awareness / personal flexibility to work in local business culture.
• Strong analytical abilities accompanied with proficient understanding of pump design, analysis techniques and tools. An ability to read, create and modify engineering design documents.
• Willingness to travel about 60% of the time.
• Knowledge of root cause analysis for pump and seal systems and ability to prepare professional engineering reports and technical proposals.
• Good interpersonal skills for optimal customer communication and internal teamwork.

What we offer you

• Employee benefits and allowances will be weighted according to experience.