Loss Mitigation Technical Analyst

The Loss Mitigation Technical Analyst supports the Loss Mitigation team through data gathering, analysis, recommendations, and scheduling to ensure delinquency and loan losses are maintained effectively. This role creates, monitors, and interprets data related to departmental production and volume, making recommendations for improvements, and collaborating closely with departmental leaders. This position acts as the collection platform system administrator in partnership with the Special Assets Technical Analyst.

Core Job Requirements/Outcomes

• Maintain effective and efficient departmental operations by regularly reviewing and updating procedures and processes, recommending new tools, and reviewing collection calls for adherence to applicable regulations.
• Manage daily operations as the system administrator of the Loss Mitigation team by using continuous improvement tools and techniques to manage queue volumes, identify issues/obstacles and resolve them.
• Proactively communicate and assist in the resolution of known service defects or issues to applicable areas by providing accurate data, observations and status updates.
• Monitor performance of third-party service providers to ensure quality and service levels are maintained by performing audits and assessing and responding as appropriate to reported issues.

Other Essential Functions

• Participate in projects to achieve objectives, focusing on project planning, stakeholder coordination, risk management, and ensuring timely project delivery in alignment with organizational goals and standards.
• Stay informed about relevant laws, regulations, and industry best practices.
• Solve practical problems and handle a variety of situations by exercising flexibility and sound judgment in a fast-paced environment.
• Provide exceptional member service by maintaining positive, professional relationships with members while discussing sensitive, personal financial circumstances, in a straightforward and tactful manner.
• Foster positive relationships within a cohesive environment, leading by example, while aligning actions with shared values.

Requirements

Education: High School diploma or equivalent required. Associate degree preferred.

Job Experience: Minimum five years of experience with Continuous Improvement tools, workforce planning, system administration and operations, data analytics, loss mitigation management, or related experience required. Previous experience with performance reporting, strong analytical and problem-solving skills, and an understanding of compliance requirements in the financial sector is also required. Knowledge of Loss Mitigation, and experience in contact center performance monitoring or equivalent experience in forecast management is preferred.

Software Skills: Experience with STCU’s core system, lending and collection platforms preferred. Familiarity with statistical analysis tools and software, strong project management skills, and the ability to adapt to changing priorities and handle multiple tasks simultaneously. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

Additional information

Please review our website for more information at stcu.org/careers.