Site Reliability Engineer

About Tint

Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought separately to a feature of brands consumers love and we are on a mission to make that happen.

Happy Tint customers include Turo, Deel, uShip, Guesty, Neighbor, BabyQuip, and CitizenShipper, among others.

We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.

About the role

As a Senior SRE at Tint, you will play a pivotal role in enhancing the efficiency and reliability of our technical infrastructure, primarily hosted on AWS. Your expertise in observability and security will contribute to our customers' success. Additionally, you will leverage your architectural expertise to support other teams in achieving their goals, whether through your deep knowledge of cloud technologies or your experience with microservices.

We are looking for someone hands-on and capable of reviewing and updating code written by our Software Engineers, demonstrating a strong foundation in both software engineering and system operations.

What you will do

Your responsibilities will include:

• Collaborating with Engineering leaders, Product Managers, and customers to define Service Level Objectives (SLOs) for all our services, leveraging a data-driven approach to inform decision-making.
• Monitoring error budgets and using data insights to prioritize bug fixes and infrastructure projects to bolster platform reliability and security.
• Navigating the challenges of an early-stage startup with a mindset that prioritizes speed of execution over long-term scalability. You will recommend efficient solutions to expedite feature development, while adhering to compliance and security standards.
• Working closely with Engineers, you will be responsible for authoring, reviewing, and approving RFC documents to enhance our system architecture
• Serving as the go-to expert for system design queries, you will actively assist Engineers in developing, releasing, and maintaining our product features.
• Planning for capacity based on projected growth, conducting regular tests, and automating operational tasks to support Tint's expansion.
• Participating in the on-call rotation, leading incident management processes, and serving as an Incident Commander. This involves overseeing mitigation efforts and managing both internal and external communications during incidents.
• As a member of the Incident Response Team, you will handle security incidents (from mitigation to resolution) and play a key role in planning and testing our Business Continuity & Disaster Recovery processes, ensuring compliance across infrastructure and data handling.

You should apply if you have...

• Systems Engineering Experience: At least 5 years of experience in Systems Engineering, specifically in roles like Site Reliability Engineer, Cloud Architect, or DevOps.
• Software Engineering Expertise: A minimum of 3 years of supporting web applications built using Node.js or equivalent.
• Advanced AWS Knowledge: Expertise in AWS, capable of managing, optimizing, and understanding complex cloud architectures, and implementing cloud-native solutions.
• Proficiency with Observability Tools: Strong experience with Datadog, including implementing and managing monitoring, logging, and alerting systems for high availability and performance, including in microservices architecture.
• Data-Driven Decision Making: Adept at using data analytics and metrics for decision-making, especially in defining and tracking Service Level Objectives (SLOs) and managing error budgets.
• Incident Management Leadership: Ability to lead incident management processes, including taking on-call responsibilities and serving as an Incident Commander during major incidents.
• Automation and Scripting Skills: Proficiency in automating repetitive tasks and reducing operational toil using various scripting languages and automation tools.
• Collaborative and Communicative: Strong ability to collaborate effectively with cross-functional teams, including Engineering leaders, Product Managers, and customers, with excellent verbal and written communication skills.
• Startup Mindset: A flexible and dynamic work approach, prioritizing rapid execution and adaptability, suitable for an early-stage startup environment.
• Capacity Planning and Disaster Recovery: Skills in planning for infrastructure capacity based on projected growth, and experience in developing and testing Business Continuity & Disaster Recovery plans.
• Remote and Asynchronous Work Adaptability: Comfortable with working remotely and proficient in asynchronous communication, suitable for a distributed team environment.

What We Value Most in a Candidate

• Culture is Key. Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But don't worry, we're still social! We work collaboratively even though we are remote and travel to team and company retreats throughout the year.
• Focused on Results. We are a fast-moving small team with big goals. We need team players that feel a sense of urgency to drive meaningful results for the business. We have clear company goals and a pathway to significant growth - and this role is integral to that journey.
• Customer-first. Put yourself in the shoes of someone trying to buy our solution. We need a person who can empathize with our customers and help create strategies to continually improve the customer experience.
• Adaptability. We're still an early-stage start-up, and things change quickly. If you are energized by learning and discovering on-the-go, this will be an excellent fit for you. We are looking for open-minded candidates that adapt well to changing environments as our company grows and scales.

Why Tint?

Tint isn’t just focused on transforming the entire insurance industry - we have ambitious goals, value merit and open communication, celebrating diversity and unique ideas. At Tint, we support your personal and professional growth by offering the below benefits:

• Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships.
• Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
• Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k).
• Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental.
• Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve *almost* got a free vacation somewhere cool!

Location

This role is fully remote, however our ideal candidate is located in the US. Please note that at this time Tint is unable to support candidates who require employer visa sponsorship.

Pay transparency

It is Tint’s intent to pay all employees competitive wages and salaries that are motivational, fair and equitable. The goal of Tint’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage employees to stay with our organization.

This role will receive a competitive base salary, benefits, and equity. The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected hiring salary ranges for this role are set forth below.

• Tier 1 (Bay Area, NYC, LA, Seattle) = $140,000 - $175,000
• Tier 2 (Boston, Austin, Chicago, Denver, San Diego, DC) = $126,000 - $157,000
• Tier 3 (Rest of the US) = $120,000 - $148,750

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Resources

• Tint Success Traits
• Pictures of our January 2023 company retreat in Mexico
• Pictures of our January 2024 Retreat in Playa del Carmen
• Series A announcement
• 2024 Will Reed Top 100 Winner

We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up daily as their authentic selves.

Tint is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Tint considers qualified applicants with criminal histories consistent with federal, state, local, and international law. In our job application procedures, Tint is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let your recruiter know if you need assistance or accommodation due to a disability.