Team Leader Service Engineer

Responsibilities:

• Lead a team of Field Service Engineers (FSEs) in India, ensuring customer satisfaction and service quality.
• Identify individual strengths and areas for improvement within the team and propose development plans.
• Serve as the central point of contact for escalated customer service issues.
• Provide technical consultation when needed.
• Contribute to service sales activities.

Main Duties:

• Ensure compliance with health and safety protocols for FSEs.
• Oversee the installation, modification, repair, and upgrade of equipment at customer facilities.
• Define training needs for the team and create an induction program for new FSEs.
• Collaborate with the Customer Project Manager (CPM) and Manager on FSE planning.
• Uphold customer satisfaction requirements and policies.
• Regularly visit customers, establish effective relationships, and cooperate with the sales department to expand the customer base.
• Participate in business processing training, improve technical service levels, and provide training to customers/FSEs on our machines.
• Maintain daily on-site records and handle escalation processes.
• Provide technical support, including remote assistance, to clients regarding technical issues and sorter performance.
• Prepare and review onsite service visits to support service sales.

Desired Qualities:

• Highly competent and adaptable professional with excellent communication skills.
• Committed to creating a positive team environment.

Requirements

• Location: Dehli
• Education: University degree in Mechanical, Electrical, or a related field.
• Experience: At least 3 years of experience in electrical and mechanical work, preferably in a customer-facing role.
• Language Skills: Fluent in English with excellent communication abilities.
• Technical Skills:
  • Strong troubleshooting and problem-solving skills.
  • Proficient in Microsoft operating systems.
• Work Style:
  • Self-driven and proactive.
  • Target-oriented with a strong willingness to perform.
• Other Attributes:
  • Flexible attitude towards travel (40% or higher short-term travel).
  • Socially outgoing.
  • Ability to handle stress.
  • Effective management and communication skills.

Additional information

Interested?

Please send your CV in English.

(!) We value your time, instead of lengthy motivation letter, simply answer following questions in the "Message to Hiring Manager" section when submitting your resume:

• What is the name of the main sorting machine at TOMRA Recycling?
• Are you ready to move to Dehli?
• Do you have a driver's license?
• What is your salary expectation?

*Tomra does not discriminate based on gender, race or ethnicity, religion, skin color, sexual orientation or identity, disability, age, and other protected status characteristics according to applicable law. We are committed to a diverse and inclusive environment and take pride in being an equal opportunity employer.

Most importantly, it fits!

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