Sales Director

About Cognigy:

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

Your new role: Sales Director - US

As the Sales Director, you will take ownership of all sales and customer-focused activities, driving annual contract value (ACV) outcomes in the US region. In this pivotal role, you will support two key stakeholders :

• The Americas VP/GM: By delivering on key revenue and sales KPIs, you'll directly contribute to the company's success.
• The US Sales Team: Your leadership will inspire and empower your team of Account Executives to reach their highest potential, driving performance and excellence.

Your responsibilities will include:

• Revenue and Bookings: Lead the charge in hitting quarterly and annual revenue targets, ensuring the team’s performance is fully aligned with company objectives.
• Team Leadership: Hire, develop, and retain top-tier sales talent, fostering a high-performance culture that thrives on growth and collaboration.
• Channel Partner Collaboration: Collaborate closely with our channel organization and partners, enabling the team to successfully close large-scale deals through a strong partner ecosystem.
• Pipeline Development: Build and maintain a robust funnel and pipeline, ensuring a steady flow of new business opportunities and long-term growth potential.
• Customer Satisfaction: Ensure exceptional customer satisfaction by addressing escalations promptly and driving product adoption to strengthen relationships and retention.

Growth Potential:

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you

• Sales Leadership: 5-7 years of proven experience in leading high-performing sales teams and consistently achieving revenue goals.
• Enterprise Sales: Successful track record in selling to Fortune 1000 companies, with a strong understanding of large-scale business environments.
• Talent Development: Passion for turning good salespeople into great ones and driving already high achievers to exceed their previous success.
• Executive Presence: Strong communication and negotiation skills, with the ability to engage confidently with C-level executives and drive executive sponsorship.
• Strategic Vision: A forward-thinking mindset, capable of developing and executing sales strategies that align with leadership goals.
• Customer Focus: Expertise in managing customer relationships, ensuring satisfaction, and driving product adoption while handling escalations effectively.
• Industry Knowledge: Deep understanding of SaaS is essential; knowledge of CCaaS and/or CAI is highly desirable.

Benefits

Life at Cognigy: What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Medical, Dental, Vision, Life, & Disability insurance
• 401(k)
• Unlimited leave
• Discretionary virtual stock options plan, so you can benefit from the company’s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.