Engineering Manager - Deliverability

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for an Engineering Manager to lead our Deliverability team. This team is responsible for building Front’s message pipelines, ensuring fast and reliable delivery of messages to and from external services.

What will you be doing?

• Partner with Product and Engineering leads to innovate and execute on initiatives, including an ongoing system re-architecture
• Guide your team through creating and executing a shared technical vision for deliverability systems
• Grow your team by coaching and developing engineers and by attracting and hiring top talent
• Ensure processes scale with the team as it grows
• Obsess about the reliability, maintainability, observability, and performance of the systems your team owns
• Contribute to engineering-wide initiatives

What skills and experience do you need?

• Experience building highly reliable, highly observable, highly performant systems
• Clear, structured thinking and excellent communication skills
• Have successfully coached engineers and helped them advance to the next level
• Strong track record of running teams that deliver projects of significant complexity
• Ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies

Why is this role special?

• You’ll run the engineering team that is responsible the core functionality of Front, message delivery
• This team prioritizes reliability and performance. They build high robust, observable systems and have deep ownership of a narrow surface area.
• You’ll inherit systems that are stable and reliable, with the opportunity to usher them into the next tier of scale and reliability to keep up with Front’s growth

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