Loyalty Program Analyst

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Loyalty Program Management team is at the heart of the PC Optimum program, supporting numerous stakeholders across the business to ensure PC Optimum offers are accurate and executed on time. Our world is data heavy, but we love it! We work as a team to get the job done and have fun along the way.

As the Analyst on the Loyalty Program Management team, you will be integral in supporting in the execution of loyalty processes and administration of the central loyalty system. You will be responsible for overall offer quality, accuracy and collision management of Loyalty offers across the network. You will need to have strong attention to detail, enjoy working with data and are a team player. You are adaptable and comfortable prioritizing multiple tasks with a sense of urgency to get the job done and meet a deadline. You are well versed and able to present findings by speaking to various groups of the business daily.

If this describes you, then keep reading!

What You'll Do:

- Be the subject matter expert on overall offer collision management and provide over and above support from our systems, including Eagle Eye, Ignio, Salesforce and Microstrategy.

- Supports the Senior Manager and stakeholders with a weekly cadence of all offers and opportunities within the PC Optimum program.

- Manages over and above by providing direction for merchant offers, removing campaigns and ensuring stability in the program.

- Responsible for opening and closing support tickets, manages ad-hoc contests and promotions and assists customer service with inquiries from the program.

What You'll Need:

o University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant field.

o 3-5 years’ experience in a reporting or analyst role.

o Strong analytical skills with Advanced Excel skills and experience with SQL

o Familiarity with retail merchandising systems and processes including Python, Teradata and Microstrategy is an asset.

o Ability to manage multiple projects and maintain attention to detail in a fast-paced and changing environment and the ability to present findings to various groups in the organization.

o Very high attention to process detail and documentation.

o Strong communication skills with the ability to co-ordinate with large groups on various issues.

What You Can Expect:

We are a team of diverse and ambitious analysts, who cultivate a friendly and inclusive work environment where you can be yourself. Our employees’ development is at the core of our business, offering endless possibilities for growth, learning and mobility. Let us help grow your skills through one of our many resources including our online Learning Centre, where you have access to hundreds of learning tools, or through casual coffee chats with our leaders who were once in your shoes.

Other perks of joining Loblaw Companies Ltd:

• Competitive compensation and benefits package
• A flexible work environment which values balance
• Colleague Discount Program
• Tuition reimbursement program
• Employee Share Ownership plan
• Pension Plan with matching

If the above sounds like a great fit, then we would love to hear from you! Apply today, and get the process started. If you meet the above requirements, expect a call from one of our recruiters, followed by an in-person interview. Our recruitment process will allow you to meet and interact with colleagues at various levels of our business to give you a great perspective of life at Loblaw.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.