Intermediate Level Infrastructure Engineer-Data Center

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Intermediate Level Infrastructure Engineer-Data Center to work with our Data Center Services team. Our focus is on data center operations. This position will need to be capable of hardware installations, decommissions, and troubleshooting of hardware and environmental events related to data center availability. Ability to understand physical network connectivity from source device to destination. Manage daily/nightly work-related tickets. Be able to communicate with end users by way of phone, email, meetings, and slack. Transition to a nightly work schedule including weekends and/or holidays as the business dictates.

This position requires an individual to be in the office 5 days per week**.** This position will be based out of our Data Center in Atlanta-Suwanee, GA. Relocation assistance is not available for this position.

Within defined guidelines and framework, responsible for creating, modifying, maintaining and supporting infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency, and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

What you'll do:

• Shipping, Receiving and Unpacking IT equipment
• At times you may need to be to lift 50lbs
• Under direct supervision, design scalable IT system infrastructure, implements system changes with some independence; may automate service delivery, maintenance tasks, and builds the ecosystem for solutions including individual infrastructure components.
• Resolves simple technology production issues with some assistance through troubleshooting systems. Identifies issues for escalation.
• Analyzes outages in order to identify opportunities for solutions.
• Participates in product selection and testing. Understands engineering best practices, concepts, and patterns
• Intake customer requirements and aligns requirements to standardized product offerings Interacts with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. – and would need to be differentiated across levels
• Develop software defined infrastructure in code in CI/CD Pipelines
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree ; OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT)
• 2 years of infrastructure experience specific to a discipline/technology or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management.
• 1 year of experience in creating, modifying, and maintaining infrastructure and individual system components.
• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
• Basic understanding of cloud technologies and tools.

What sets you apart:

• Have Data Center Operations Experience
• Experience using Microsoft Office Suite to include Excel
• Basic knowledge of Nlyte (Data Center Infrastructure Management tool)
• Understanding of ServiceNow related to work requests and IT equipment information lookup.
• Experience with Asset and Inventory Management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220- $128,480**.** .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.