Digital Community Manager

Company Overview:

FrontLobby is a fast-growing fintech company dedicated to improving the rental experience for both housing providers and renters. Our platform empowers Landlords and Property Managers by offering tools that attract great Tenants, reduce delinquencies, and foster financial stability. For renters, we provide a unique opportunity to build or rebuild credit by reporting monthly rent payments to Credit Bureaus.

At the heart of FrontLobby’s mission is our commitment to fostering financial wellness and inclusion for all stakeholders in the rental community. By bridging the gap between rental history and credit reporting, we create win-win solutions—Housing Providers benefit from better financial accountability, while Tenants gain access to financial opportunities such as improved credit scores, which can make it easier to secure loans, mortgages, or better rental opportunities.

Our core cultural values manifest in how we engage daily as individuals and as a team. We look for people who like to move quickly, are ambitious yet humble, and are passionate about succeeding together. We are scrappy, cost-efficient, and entrepreneurial.

The Role:

The Digital Community Manager plays a key role in growing and nurturing FrontLobby's online communities, building strategic partnerships, and driving brand awareness. By creating meaningful connections with Housing Providers and fostering an active community, the Digital Community Manager helps introduce FrontLobby to new online audiences. This role is a blend of customer service, business development, and social media management, with a focus on connecting landlords to FrontLobby's unique services.

Objectives for this Role:

1. Increase awareness of FrontLobby using social media
2. Develop new partnerships with industry experts and influencers that will increase brand awareness and credibility
3. Manage FrontLobby’s online presence both proactively and reactively
4. Work with Marketing to create engaging content for our social media channels

KPI’s:

• Social Media incoming traffic
• Basic Membership conversions
• Premium Membership conversions

Requirements

What Your Week Will Look Like:

• 70% digital community management
• 10% team meetings and reporting
• 20% strategic partnership development

What You’ll Be Responsible For:

• Daily communication with FrontLobby’s digital community
• Finding opportunities for us to share FrontLobby with new audiences online (new partnerships with influencers, groups and conversations to be part of, lives and webinars)
• Ongoing ideas on how to raise awareness
• Weekly team meetings with reporting metrics

What You Bring:

You must LOVE communicating with people. This position requires an outgoing individual with a proven history of customer service, business development, networking, and the ability to share industry knowledge freely.

• Ability to meet clearly defined goals
• Relevant experience in customer support, sales, account management, social media management
• Excellent communication skills, including strong listening, verbal, and written communication.
• Strong written and spoken English.
• Proficiency in CRM software (HubSpot or others)
• Attention to detail. If you make it to this bullet point please send me an email telling me why you are looking for part-time employment, I am just looking for a few sentences. Please include your hourly wage expectations. Email me: kglinski@frontlobby.com

Benefits

What We Have to Offer:

• Competitive hourly
• Part time flexible work schedule
• Work remotely
• Opportunity to learn from co-workers who have founded other successful companies

FrontLobby is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.