Customer Success Manager

· Establish a relationship with assigned clients to provide a friendly customer experience.

· Ensure retention and satisfaction of all assigned clients by delivering an overall dedicated and caring service.

· Aid clients in onboarding, service implementation, and planning of service roll-out.

· You will be coordinating other teams and their involvement in the rollout of the Apporto service.

· You will also be assisting in supporting your assigned clients, in some cases via high tier support.

This is both a technical and a consultative role.

Requirements

· Bachelor's degree or equivalent experience.

· Experience in Customer Success or a TAM equivalent role.

· Experience with Windows operating systems and overall Windows mechanics.

· Strong understanding of Active Directory.

· Networking experience is an added plus.

· Understanding Mac OS X and Linux is an added plus.

· Experience with Server OS is an added plus.

· Experience with virtualization technology is an added plus, cloud or otherwise.

· Application deployment and packaging is an added plus.

· Understanding of various SSO technologies is an added plus.

· Any cloud experience is also an added plus.

· Having worked in higher education is an added plus.

· Strong written and verbal communication skills.

· The ability to provide application support or operating system support is greatly appreciated.

· Detail oriented and analytical

· Being able to triage issues based on symptoms and understanding the process of issue ownership, being able to delegate tasks is desired.

· Demonstrated ability to increase customer satisfaction.

· Outgoing, eager to learn new technologies, positive attitude, and team-oriented mindset - is a huge plus!

Benefits

You will receive a competitive salary, benefits, commission, and stock options. Employees describe the company culture as fun, friendly, collaborative, and driven. Since the company is growing fast, you will get the opportunity to grow your career.