Unemployment Claims Analyst

Primary contact between the organization and state unemployment agencies, responsible for receiving, analyzing, determining appropriate documentation, and responding to unemployment claim-related documents and state agency inquiries within regulatory time limits. Works independently to meet daily goals and project deadlines while maintaining a high level of accuracy and technical diligence.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Receive and prioritize claims, state agency documents, determinations, and other unemployment-related data. File timely claim protests and appeals with state UI agencies on behalf of the company. Review files and hearing notes to assist in drafting written appeals to the Board of Review for unfavorable hearing decisions.
• Analyze individual unemployment compensation cases by reviewing company databases, conducting investigative telephone calls, and examining document images to determine appropriate responses to state agencies. Transfer completed claim responses to the Unemployment Claims Specialist for imaging and appropriate storage.
• Effectively communicate with Team Member Services (TMS) and company leadership regarding the fiscal impact, strengths, and weaknesses of unemployment compensation cases. Respond to internal customers and state agencies with all pertinent information in accordance with mandatory state and organizational compliance guidelines.
• Initiate timely contact, follow-up, and collaboration via telecommunications, in-person communication, telephone, email, and fax with identified organizational leadership to obtain required documentation. Establish and maintain professional relationships with state agencies and internal customers. Investigate and resolve operational requirements in a timely manner, and coach and assist TMS on unemployment compensation topics.
• Assist in the development and delivery of verbal presentations on unemployment compensation compliance training for TMS and organizational leadership. Perform additional responsibilities as needed to ensure departmental operations and governmental compliance, which may include working outside of normal business hours to accommodate varying time zones.

Supervisory Responsibilities

May supervise as needed regarding reporting, researching, data entry, and tracking of unemployment claim data.

Requirements

Qualifications

• Knowledge, skills, and abilities required are representative of the job's demands.
• Must demonstrate the ability to exercise independent discretion and judgment.
• Working knowledge of the overall unemployment compensation cost control process is important.
• Proven success in working independently and as part of a team to achieve goals and meet deadlines while maintaining high accuracy and focus.

Education and/or Experience

• Bachelor’s degree (BA/BS) in Business, Human Resources, Finance, or a related field, and 3–5 years of related experience/training preferred.
• May consider an AA degree in a related field with 5–7 years of related experience.
• Equivalent combinations of education and experience are also acceptable.

Language Skills

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from internal customers, regulatory agencies, or business community members.
• Capable of writing speeches and articles for publication that conform to prescribed style and format.
• Ability to present information effectively to the organization’s leadership team and public groups.
• Bilingual abilities are a plus.

Mathematical Skills

• Ability to work with mathematical concepts such as probability, statistical inference, and basic geometry and trigonometry.
• Capable of applying concepts such as fractions, percentages, financial ratios, and proportions to practical situations.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Certificates, Licenses, Registrations

• PHR or SPHR certifications are a plus.

Additional information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.