CRM and Sales Application Administrator

Join Ventrata's dynamic team as our CRM and Sales Application Administrator. We’re looking for someone detail-oriented and experienced to manage and optimize our CRM system and associated applications. If you have a knack for administration and a passion for technology, especially with HubSpot, this role is for you. You'll ensure our tools—HubSpot, G-Suite, Notion, Gong, and more—run seamlessly and efficiently.

About Ventrata

Founded in late 2016, Ventrata is an enterprise ticketing platform designed for high-volume attraction, tour, and activity operators. Our all-in-one platform powers online, in-person, & third-party sales, and provides robust functionality around resource management, hardware integrations, and 24/7 live support. Ventrata's solutions are trusted by some of the biggest names in the industry: Big Bus Tours, Sightseeing Pass, Tootbus, Historic Tours of America, Boston Duck Tours, Pilsner Urquell Experience, Fat Tire Tours, Museum of Illusions, multiple Gray Line and City Sightseeing operators.

Despite the challenging environment, Ventrata continues to grow in double digits. During the global pandemic, many attractions have restructured and upgraded their technology. In 2023 Ventrata sold 21,675,439 tickets which was a 60% increase compared to 2022 and we have expanded to 57 countries, covering 29% of the globe, reflecting our growing global footprint.

Ventrata has been profitable since 2018 and holds substantial private backing. There have been two successful rounds of funding prior to coronavirus. No funding has been required to maintain operations through the period. Our team is based in Czechia, UK, Austria, Spain, Portugal, Slovakia, Croatia, Nigeria, Canada and the US.

Responsibilities and Duties

• CRM Administration: Take charge of our CRM system (preferably HubSpot), ensuring it’s fine-tuned to meet the evolving needs of our sales, marketing, and customer success teams.
• Process Improvement: Spot opportunities to streamline and enhance our CRM and sales tools, adopting best practices and innovative tech.
• RFP and Tender Support: Assist the sales team in drafting, organizing, and tracking RFPs and Tenders, ensuring all questions and responses are meticulously managed.
• Application Management: Oversee tools like G-Suite, Notion, and Gong, ensuring they’re seamlessly integrated and utilized to their full potential.
• Data Management: Maintain data accuracy and integrity within our CRM and related systems, implementing top-notch data quality practices and regular audits.
• Reporting & Analytics: Create and analyze reports to monitor key performance indicators, sales metrics, and other crucial data, aiding in informed decision-making.
• Collaboration: Work hand-in-hand with our sales, marketing, and customer service teams to ensure our CRM and applications align with our business goals and foster smooth cross-functional collaboration.

Requirements

• Proven experience as a CRM Administrator or in a CRM-focused role, with a preference for HubSpot proficiency.
• Strong command of English.
• Experience with G-Suite, Notion, and Gong.
• Exceptional organizational skills and attention to detail.
• Ability to juggle multiple tasks and priorities efficiently.
• Strong analytical skills for report generation and interpretation.
• A collaborative mindset, with the ability to work independently and as part of a team.

Benefits

• We are fairly informal about working hours. We want to make sure you like your job and want to go an extra mile for us.
• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France.
• Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team. ¨

If you’re a proactive CRM and sales application expert eager to make a mark, apply now to join Ventrata and be a part of our exciting journey!