Senior Project Manager

Main Purpose

The job holder is responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization

Main Responsibilities

• Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials

• Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)

• Responsible for customer feedback, entry of CAPA's and completion of investigations.

• Owns collaboration with RM, linguists, technical leads on resourcing and query management

• Customer and internal communication and status reporting.

• Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer

• Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.

• Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's

• Participate in the pre-sales activities as needed

• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed

Requirements

Educational background

• Bachelor Degree in Translation or other equivalent degree

Professional experience

• 3-5 years of practical experience in project management, especially in coordinating

language service projects

Skills & Knowledge

• Excellent communication and organizational skills

• Good customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints

• Good project management preferably related to Language Services

• Ability to work individually or as part of a local or virtual team

• Good in Analytical skills

• Good in MS Office, CAT Tools

• Fluent in both English and Japanese

Benefits

• International and Friendly working environment

• Flexible Working Arrangment

• Professional training provided

• Target Bonus offered