IT Support Analyst

Why project44:

At project44, we revolutionize supply chains with our High-Velocity Supply Chain Platform. As the connective tissue of the supply chain, project44 optimizes global product movement, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for 1,300 leading brands across various industries, including manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas. Our High-Velocity platform eliminates supply chain friction, enabling sophisticated inventory control, exceptional customer experience, and predictive analytics through machine learning and automation.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.

Position Overview:

At project44 we’re building a world-class Information Technology department to drive a world-class team member experience. You’ll work on the newest technology and be on the bleeding edge of innovation. We discarded yesterday’s tech a month ago. As an IT Analyst, you will be responsible for supporting our project44 team members globally. You will work with other IT Analysts, IT Engineers, IT Project Managers, and IT Leadership across the globe to provide a world-class team member experience by delivering personalized, professional, and timely support to our team members globally. You will represent the front line of the Information Technology department and be one of the first people our team members interact with when they have questions, issues or requests.

What you bring

• Maybe you went to university for IT, maybe you learned it all in your basement – we’re good either way.
• This isn’t your first time doing this. You’ve worked 2+ years in a similar helpdesk environment in an employee-facing role supporting a global organization
• You favour Microsoft over Google and love to work with Microsoft 365 including Office 365, Azure AD, and Endpoint Device Manager / Intune
• If we went to your house, we’d find macOS and Windows devices and hopefully at least one Raspberry Pi device because you like to tinker
• While we don’t really care if you have certifications, we want to know you a continual learner and that you continually invest in yourself
• You aren’t a fan of doing the same thing every day and thrive in a fast-paced and unpredictable environment
• Ability to analyze and work with data and troubleshoot issues in a structured way
• Service minded. You will be supporting team members all over the world.
• Open mind-set, open to learning and applying new skills. You are structured, and have a desire to take initiative and responsibility
• Active listening and strong communication skills to relate to all levels of the organization
• Ability to translate difficult IT problems to non-technical end-users using terms and analogies they understand
• A drive to grow in your career

Responsibilities include, but are not limited to:

• Continual monitoring of helpdesk queue for new tickets and updates to existing tickets
• Excellent and consistent ticket updates informing end-users and colleagues of ticket status
• A professional, courteous and rapid response to individual users both in-office and remote
• Maintain the existing Macs, PCs, and peripherals to standards determined by the company policy, by performing upgrades, new installations and carrying out routine procedures
• Deploy Macs, PCs, and associated peripherals including new installations and the redeployment of existing equipment
• Assist in the compilation of technical documentation, guidelines and procedures
• Troubleshoot macOS, Windows 10/11, iOS and Android end-user devices
• Troubleshoot various SaaS applications including but not limited to Slack, Zoom, Atlassian (Confluence/Jira), and the Microsoft 365 platform
• Perform new-hire setup and training sessions
• Perform onboarding and offboarding tasks
• Collaborating on various projects across the organization

Diversity & Inclusion

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams, and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.