Deployment and Support Engineer

We are looking for applicants to join our Support, Deployment & Licensing team in the US, interacting directly with customers and helping them to be successful.

This role is focused primarily on computing, IT, and database skills, helping our customers install and manage our suite of enterprise software. It ultimately requires a broad knowledge of a range of technologies, and ideal candidates would enjoy working on a variety of different topics and projects. They would be energized by being confronted by a problem that they had never seen before.

A successful applicant would be responsible for diagnosing and progressing a wide range of possible customer issues with aPriori software, providing workarounds and resolutions where appropriate. If an applicant does not have all the requirements listed below, they will certainly have the opportunity to learn them all.

The team works collaboratively and interacts with many different aspects of the aPriori business, including Development, Sales, Product Management, and Account Management. As the successful applicant develops, they will have ample opportunity to take on extra responsibility and specialize in different aspects of the business.

A successful applicant would be a tenacious problem solver that doesn’t hesitate to volunteer for a challenge and is eager to learn.

Responsibilities:
• Assisting our customers with the installation and upgrade of our software
• Conduct planning meetings with customers to discuss processes
• Provide recommendations for architecture and system requirements
• Managing customer questions diligently and efficiently, involving other members of the aPriori team as needed.
• Proactively identifying risks to customer accounts, or issues that may escalate.
• Communicating issues, requirements, and feedback between the customer and other internal teams.
• Reproducing questions & issues for further analysis, and exploring potential solutions and workarounds
• Writing documentation & knowledgebase articles, and creating other content (e.g. videos, PowerPoint).
• Working on internal projects to help the efficiency of the team.

Required Skills/Abilities:
• Excellent communication skills, both written and spoken. Able to communicate with empathy for the customer.
• Proven problem-solving skills.
• Able to independently follow through and complete tasks to a high standard in a timely manner.
• Willingness to learn new concepts and ideas

Education and Experience:
• Degree in Engineering, Computer Science, or another STEM subject.
• Demonstratable experience of IT topics (e.g. Windows operating systems, networking, databases), ideally working with enterprise software.
• Experience working major CAD systems (e.g. CREO, Solidworks, NX, CATIA) and PLM systems (e,g. Teamcenter, Windchill).
• Proven experience coding or scripting, in any technology.
• Familiarity with PM and CX level tools (Zendesk, JIRA)
• Experience installing and upgrading aPriori products and modules (desired but not required).

About aPriori:
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.

With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, and an additional day off each quarter known as “aPriori Day”.

Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!

aPriori considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, pregnancy, age, military veteran status, or disability.

UK candidates- GDPR Notice:https://www.apriori.com/privacy-policy/
US candidates- CCPA Notice: https://www.apriori.com/california-privacy-policy/