Product Owner

Job Title: Product Owner

Type of employment: Permanent, Full time

Location: Remote from Portugal - you must be resident in Portugal in order to be considered.

About ZigZag Global

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, SkyNet and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

About the Role

We are seeking a passionate and results-oriented Agile Product Owner to join our growing team. In this role, you will be the champion for our platform products, translating business needs into actionable strategies and overseeing the development and implementation of those strategies. You will bridge the gap between business stakeholders, software engineers and ensuring that our products deliver real value to the organization.

Responsibilities

● Partner with business stakeholders to identify key challenges and opportunities where data can provide solutions.

● Develop a clear vision and roadmap for platform products, aligned with overall business objectives.

● Translate business needs into user stories and product requirements for the data science and engineering teams.

● Prioritize the product backlog and manage the development lifecycle of data products.

● Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of data products.

Requirements

● Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience.

● 3-5 years of experience in product management, data analysis, or a related field.

● Experience working with Agile methodologies.

● Excellent communication and collaboration skills.

● Ability to translate complex technical concepts into clear, actionable insights for non-technical audiences.

● Proven ability to prioritize tasks and manage projects effectively.

Benefits

What benefits you’ll receive:

• Competitive salary
• 22 days holiday + bank holidays
• Remote working
• Flexible working hours
• 9,17€ day meal vouchers
• 10% Learning and Development time
• Annual Learning and Development budget
• Access to learning platforms
• Health Insurance

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.