Site Reliability Engineer

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Overview : As a Site Reliability Engineer (SRE), you will play a key role in the availability, reliability, and resiliency of Litera’s SaaS applications and technology services. You will participate in designing, building, enhancing, and supporting next-generation applications and services while safeguarding vital systems. You will follow and uphold industry best practices for configuration management, change management, incident management, application monitoring, resource scaling, high availability, and disaster recovery.

Key Responsibilities:

• Subject matter expert for SaaS-hosted applications and underlying architecture.
• Tackle unique challenges across the organization.
• Address escalations and provide ongoing support for customer-facing applications.
• Participate in a 24x7 SRE team on-call rotation.
• Perform root cause analysis for major outages and incidents.
• Automate processes to reduce toil.
• Build and maintain product availability and performance dashboards.
• Recommend/implement solutions to continuously improve processes and productivity.
• Maintain security compliance and configuration standards.
• Organize and lead cross-functional teams to resolve critical production issues.
• Manage organizational disaster recovery events and processes.
• Build and maintain SRE runbooks/playbooks.
• Be a technical leader and mentor to the team.
• Be dependable and present for the team.

Qualifications:

• Proven work experience as a Site Reliability Engineer or similar role.
• Solid grasp of software engineering best practices and agile methodologies.
• Understanding of how services scale, fail, and recover.
• Capacity to recommend architectural changes, and enlist others to implement your designs.
• Strong problem-solving skills and reverse engineering discipline.
• Ability to simplify and explain complex issues.
• Can learn new technologies and concepts quickly and unafraid of ambiguity.
• Comfortable working in a fast-paced environment.
• Recognize the importance of urgency.
• Able to maintain a professional composure during pressure conditions.
• Solid understanding of ITIL and problem management processes.
• 3-5 years with container orchestration technologies at scale.
• 3-5 years with configuration management tools (Terraform, Puppet, Ansible).
• Advanced knowledge of enterprise monitoring and alerting tools such as New Relic, Prometheus, Data Dog, or Dynatrace.
• 3-5 years of debugging applications and performing defect management.
• 3-5 years with cloud providers (AWS, Azure).
• Comfortable navigating and troubleshooting server operating systems (Windows, Linux), databases, and web engines (IIS, Apache).
• Solid experience working with databases (writing queries and performance tuning).
• Experience designing, analyzing, and troubleshooting large distributed systems**.**

Bonus Qualifications:

• Experience working on SaaS teams.
• Experience working in highly regulated environments (SOX, HIPAA, PCI).
• AWS, Azure, or other relevant industry certifications.
• Software development experience.

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.