Associate Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

We are seeking a Chemical Engineer to join our Performance Engineering team to work as an Associate Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.
Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.

Your Impact

• Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
• Communicate with customers through phone, chat, web-conferencing, email and in-person
• Own escalation of all assigned customer issues and drive the resolution cross-functionally within AspenTech
• Author technical white papers for publication to AspenTech’s web knowledgebase
• Deliver high-quality foundation-level training classes, which are based on principles of chemical engineering and industrial processes, to AspenTech’s customer base
• Update AspenTech’s customer-facing training materials for new releases and new applications in the industry under the guidance of a mentor
• Participate in AspenTech’s pre-release beta software testing program to drive improved product quality
• Conduct pre-sales product demos, based on chemical engineering principles and industrial processes, to showcase AspenTech’s solutions in the industry
• Deploy AspenTech solutions in customer business environments under the guidance of a mentor
• Conduct health checks on assigned accounts
• Execute various departmental improvement projects as needed

What You'll Need

• Bachelor's degree in Chemical Engineering or closely related discipline
• 0-2 years of relevant experience. University experience may count.
• Strong understanding of Chemical Engineering principles
• Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.
• Detail-oriented with hands-on problem-solving skills
• Prior exposure to AspenTech products or competitor tools
• Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner.
• Strong customer first mindset, with the ability to identify opportunities that create value for customers
• Ability to manage multiple responsibilities and competing priorities
• Ability to travel. Travel is usually less than 25% and may occasionally be international.