Field Application Engineer

Field Application Engineer

We are seeking a highly skilled Field Application Engineer (FAE) to join our dynamic team. The FAE will play a crucial role in enabling and supporting punch-out integrations with e-procurement systems for biotech companies and institutions. This role involves collaborating with internal and external technology partners to ensure seamless integration and optimal functionality of our systems, having a direct impact on customer satisfaction and revenue.

What You’ll Be Boing

• Integration Support: Work with partners and clients to implement and troubleshoot punch-out integrations with their e-procurement systems.
• Client Interaction: Serve as a technical liaison between Twist Bioscience and our partners, providing expertise and guidance on integration processes.
• Technical Documentation: Develop and maintain comprehensive documentation related to integration processes, system requirements, and troubleshooting guides.
• Training and Workshops: Conduct training sessions and workshops for clients and partners to ensure effective use of integration tools and systems.
• Issue Resolution: Diagnose and resolve integration issues promptly, coordinating with internal teams and partners as necessary.
• Continuous Improvement: Gather feedback from clients and partners to identify opportunities for system enhancements and process improvements.
• Collaboration: Work closely with Twist Bioscience’s internal teams, including product development and customer support, to align on integration strategies and address client needs.

What You’ll Bring to the Team

• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degrees are a plus.
• Experience: Minimum of 3-5 years of experience in a technical support or application engineering role, with a focus on e-procurement systems and integrations.
• Technical Skills: Proficiency in e-procurement systems, punch-out integration technologies, and relevant programming languages (e.g., CXML, JavaScript, RESTful APIs).
• Communication: Strong verbal and written communication skills, with the ability to convey complex technical information clearly and effectively.
• Problem-Solving: Excellent troubleshooting and problem-solving abilities, with a proactive approach to addressing and resolving issues.
• Client-Centric: Demonstrated experience in working with high-profile clients and institutions, with a focus on delivering exceptional service and support.
• Team Player: Ability to work collaboratively with internal teams, partners, and clients to achieve common goals.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.

San Francisco Bay Area Pay Range

$103,000—$130,441 USD