Sr. Engineer Application Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

About us:

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide.

CloudBlue, a business unit of Ingram Micro, is the only cloud commerce engine with a proven hyperscale digital platform, and today powers the world's largest service provider marketplaces, totaling more than 30 million seats globally. CloudBlue is the result of $500 million in investments, including the acquisitions of Odin, Ensim and four other software companies. Our CloudBlue commerce platform enables companies to rapidly increase their level of success in the cloud marketplace by building, scaling and monetizing services. With proven competency in SaaS, IaaS, IoT, security and XaaS technologies, we invite visionaries to join our team and make a difference in this fast-growing industry.

About the position:

Ingram Micro is looking for an L3 Support Engineer focused on supporting our CloudBlue customers. CloudBlue Technical Support resolves
issues that impact the customer's business, reported directly by customers or indirectly by other CloudBlue functions (e.g. Managed Services,
TAMs, Sales).

About the responsibilities:

• Answer how-to questions and recommend best practices related to product functionality and configuration

• Investigate technical issues reported by customers, troubleshoot, and identify solutions and root causes

• Resolve issues by applying the correct procedures and documentation

• Collaborate with other teams (e.g. developers, account managers, product team) to successfully resolve reported issues

• Manage own time and workload and provide prompt and accurate information and status updates to customers in accordance with SLA’s

• Ensure proper logging and status update/closure of all processed tickets in the ticket tracker

• Document research steps and solutions implemented in the form of technical notes and knowledge base articles

• Comply with defined standards and measures for quality and customer satisfaction requirements

• Maintain up-to-date knowledge of products, related products, and technologies, and supporting processes by attending training and self-learning

About you:

• Bachelor’s degree in computer science or a related field in Engineering

• Must have strong software programming skills

• Minimum 3 years of experience working in a support engineering position

• Strong Linux system administration experience (CentOS, RHEL) is a must

• Experience with relevant databases including PostgreSQL, MySQL, Oracle is ideal

• Strong understanding of system logs and experience with troubleshooting/monitoring utilities

• Experience with programming languages including Java, Python, and C++ are assets

• Hands-on experience in configuring networks and network services: ability to provide troubleshooting examples and solve test troubleshooting cases

• Experience with TCP/IP communication protocols

• Knowledgeable on IP addressing and subnetting, routing concepts

• Relevant web hosting experience

• Standards, protocols, and data formats used for APIs and system integration: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML

• SQL experience: query analysis and composition

• Strong communication skills

• Ability to work both independently and collaboratively with others

• Must be adept at multitasking and capable of handling high-pressure situations

• Eagerness to learn and ability to quickly grasp new concepts

About our benefits:

• Competitive salary & Bonus system
• Additional health insurance
• Life insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Company discounts, that are actually usable
• Language courses
• Free access to LinkedIn Learning Platform
• Many trainings and academies, including opportunity for ACCA certification
• Great career growth and development opportunities
• Hybrid type of work
• Recognition awards
• Modern office space with free coffee and hot beverages

What are you waiting for? Apply now!

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