Salesforce Technical Architect

Extensiv is the fastest-growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify, Target, and the growth in supply chain logistics can be challenging for warehouses. Born within an active 3PL warehouse, Extensiv built the first cloud-based warehouse management platform to better serve customers and increase warehouse efficiencies to grow their businesses. We pride ourselves on understanding and delivering best practices and excellence to 3PLs and their customers.

The Role:

This Salesforce Technical Architect role is a critical part of the Revenue Operations team, which designs, builds, and supports the CRM and integrations to critical systems. The ideal candidate will have in-depth Salesforce technical knowledge, with experience designing solutions, driving projects, and executing configuration changes that support the business teams’ needs.

As a Salesforce Technical Architect, you will play a critical role in designing, configuring, and optimizing our Salesforce org and integrated applications via major projects, enhancements, and escalated support. You’ll partner with stakeholders to align on strategic priorities, requirements, solutions, and implementation strategies to drive continuous improvement.

Principal Duties and Responsibilities:

• Understand the full extent of the Salesforce solution, integration components and how they fit into the Salesforce architecture.

• Develop strategies to solve complex technical challenges.

• Responsible for implementing solutions that support business requirements and drive key decisions that improve processes and productivity.

• Lead the technical delivery of Salesforce implementations and integrations with other business systems, inclusive of the development of custom solutions to support integrations to Extensiv proprietary platforms.

• Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process builders, third party app integrations, custom objects, and system updates.

• Thoroughly test new features and functionality.

• Ensure all solutions are highly usable, scalable, extensible, and maintainable.

• Author and maintain technical solution documentation.

• Design and implement mass data uploads and mass system changes while providing architecture guidance for such changes

• Provide design guidance on user access and roles to the team with a focus on implementing and adopting system best practice

• Improve data quality through the understanding and optimization of how data is influenced by people, process and integrations

• Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary.

• Other duties as assigned.

Qualifications and Requirements:

• 5+ years combined experience in systems administration and technical architecture in a production Salesforce org including strong experience designing, developing, and implementing technical systems solutions

• Extensive knowledge and understanding around the Salesforce platform, solution design, best practices, and optimal configurations

• Extensive knowledge, skills and abilities around declarative Salesforce configuration such as validation rules, process builder, flows, Apex, and object management, etc and experience with more advanced Salesforce configurations such as VisualForce, Lightning Web Components and APEX.

• Experience integrating Salesforce with other platforms and the ability to design, build and enhance integrations using middleware or REST APIs

• Ability to build custom apps and objects, formula fields, workflows, and custom views

• Experience with Agile project delivery preferred

• Experience with data migration and data migration tools

• Ability to guide discovery conversations to gather complex requirements and translate them into clear user stories and solutions

• Strong analytical abilities and tenacity around problem solving.

• Strong drive and work ethic coupled with consistent coachability.

• Initiative to identify process and systems improvements and to take ownership of implementation

About Us:

We look for team players/authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to enable and equip you for long term success, all while being surrounded by good people looking to do amazing work.

To create the highest-performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv’s recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.

Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work.

Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience. The salary range for this position is $135,000 -$170,000. Exact compensation may vary based on skills, experience, and location.

Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.