Field Engineering II

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Position: ATAM (Service Center)Business Unit: Customer Experience (Experience Cloud) Location: NOIDA
Our company
At Adobe, we are changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
Digital Experience Cloud Overview:
Adobe Experience Cloud brings together all customer’s marketing tech in a single place, so they can do everything from managing their content and delivering email campaigns to automating their ad buying and measuring your success. One integrated approach for customer experience management.
The Challenge
•Comfortable to work in NA shift ( EST, PST) to cater NA customers.•Able to work on multiple deliverables and complete them in time-based deadlines.•Requires “attention to detail” approach to ensure meaningful contribution.•Communicating with internal teams from across the globe.•Identifying the automation opportunities.•Carry out projects to represent Adobe in a professional manner.•Pro-actively develop and nurture good working relationships with internal teams to ensure that theirsuccess with our product is assured through your efforts.•Effectively research, record, and maintain on-going knowledge of best practices for product usage.
What you need to succeed:
• Excellent oral and written communication skills.
• Customer-facing experience in enterprise projects.
• Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL).
• Validated presentation skills, and experience organizing and running high-profile customer calls.
• Customer Focused approach and problem solving mindset.
• Innovative thinking and thoughtful risk taking.
• Ability to partner across the organization.
• Professional approach- all company/project related information to be kept confidential.
• Experience working in a team environment, managing a diverse workload
Good conceptual understanding on one or more following technologies:
•Object-oriented programming experience (Java), Javascript, AngularJS, JQuery, CSS, MongoDB•Web architecture, Web Servers, Application Servers and Topology•Database Concepts and SQL•Working knowledge of different OS including WIN, LINUX, AIX, UNIX, Shell scripting•Good understanding of Networking concepts, SDLC and Agile frameworks•Nice-to-have : Experience on any of the Adobe products: Adobe Audience Manager, Adobe Target,Adobe Campaign, Adobe Experience Manager, Adobe Analytics or other Experience Cloud solution
Responsibilities:
•Delivery of pro-active services and preventive service.•To provide dedicated support during important customer events while coordinating with internalstakeholders and ensure smooth functioning of client's environment to minimize the risk ofinterruption of service.•Documentation of latest release updates, bug fixes , security fixes and tutorials for effectivecommunication to Adobe's customers.•Pro-active Notifications of upcoming release and possible impact.•Work on Case Reviews and Service Reviews.•Review of customer's environment to asses their technical readiness to achieve business andtechnical objectives.•Identify gaps, risks and opportunities to provide recommendations, mitigation strategies and nextsteps.•Understands how the technology works and understands a client’s implementation from a functionalstandpoint. Describe and demonstrate product features and capabilities.•Working cooperatively with Team members of other Adobe teams such as TAMs, Premier SupportTeams, Engineering, Technical operations, and Deliverability.•Manages all communication with appropriate level of etiquette, timeliness and professionalism,whilst working towards achieving agreed operational targets.•Demonstrate ownership and willingness to work on any assigned task in a timely manner.•Accountable for personal achievement against performance targets including ticket resolution,responsiveness and turnaround time, aging and ticket quality.•Participation in Business Intelligence processes including taking an active role in Knowledge basedocument creation.•Responsible for ongoing knowledge and skills development and also for identifying developmentalneeds and addressing knowledge gaps.•Manage incidents professionally and within stated timelines.•Understanding of escalation handling procedures.•Assist in special projects and other duties as assigned.•Manages all communication with the appropriate level of etiquette, timeliness and professionalism,whilst working towards achieving agreed operational targets.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you are looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
Adobe at a Glance Headquarters: San Jose, CA Founded: 1982 IPO Date: 1986 Employees: 20,000+ Offices: 70+ offices worldwide
About Adobe India Adobe India offers a brilliant work environment that thrives on innovation, a great corporate culture, core values and some of the brightest coworkers anywhere. Adobe has more than 8000 employees in India and has facilities in Bangalore and Noida. Employees in the Bangalore office mainly work in the areas of product development and quality assurance. The employees in Noida primarily focus on product and quality engineering, in addition to supporting Adobe’s Global Customer Care center. Visit www.adobeindia.com for more information about Adobe India.
Other Info About Adobe and our three critical endeavors (content authoring, customer experience management and online marketing)
http://www.adobe.com/aboutadobe Adobe Corporate Social Responsibility http://www.adobe.com/corporateresponsibility/ Adobe Culture and Benefits http://www.adobe.com/aboutadobe/careeropp/cultureandbenefits.html Adobe Investor Relations http://www.adobe.com/aboutadobe/invrelations
Adobe Executive Bios http://www.adobe.com/aboutadobe/pressroom/executivebios

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