IVR Agile Developer

Capgemini is seeking a highly motivated and detail-oriented IVR Agile Developer for a top 10 US Insurance Carrier.

The IVR Agile Developer plays a pivotal role within the IVR team by leveraging data analytics and natural language processing to identify and resolve system pain points. They collaborate closely with cross-functional teams, utilizing Agile methodologies to design, code, test, and implement optimized IVR solutions. Their responsibilities encompass analyzing production data for enhancements, refining user stories for development, ensuring quality through rigorous testing, and driving continuous improvement initiatives to enhance customer interactions and system efficiency.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Colombia

Responsibilities

Collaborate in Agile teams, participating in ceremonies to improve team efficiency.

Design, develop, test, and deliver applications that meet requirements and design standards, ensuring quality UX/UI.

Provide maintenance and ongoing support for applications, including performance monitoring and troubleshooting.

Identify and assess emerging technologies, communicating their impact and relevance to business partners.

Conduct quality testing, address issues early, and assist in user acceptance testing.

Manage or support the deployment of changes into live environments, enhancing release efficiency through automation.

Utilize tools like Java, Python, Spring Boot, Node.js, and Angular for application development.

Requirements

Work Experience in This Field

• Minimum Required: 4-6 years
• Preferred: 7-9 years

English Proficiency

• Minimum Required: Fluent
• Preferred: Fluent

Required Education

• Minimum Required: Bachelor's Degree
• Preferred: Master's Degree

Other Critical Skills:

• Experience in creating and optimizing IVR speech grammars: Advanced
• Familiarity with Big Data analysis and reporting: Advanced
• Strong problem-solving skills and attention to detail: Advanced
• Experience in IVR design and documentation: Intermediate
• Proficiency in Agile and SAFE methodologies: Intermediate
• Automation, Phyton, and Java knowledge preferred.
• Advanced spoken and written skills required

Software / Tool Skills:

• SQL: Advanced (7+ Years)
• Power BI: Intermediate (4-6 Years)

Works Schedule: EST to Central preferred, but flexible.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

[https://www.capgemini.com/us-en/about-us/who-we-are/>