Associate Identity Theft Analyst

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

As an ID Theft Analyst, your primary responsibility will be to investigate and mitigate potential cases of identity theft. You will use various tools and systems to gather information, analyze evidence, and determine whether the claimant was a victim of identity theft.

What you'll do:

• Conduct thorough investigations into reported cases of identity theft, ensuring adherence to company policy and procedures
• Use multiple systems and databases to gather applicable information such as transactional data, activity logs, public records, fraud scoring, and other details that may be relevant to the investigation
• Analyze collected data to determine the validity of the claim and confirm the tradeline is reporting accurately
• Collaborate and work closely with our Fraud Investigation, Credit Resolutions, and Credit Card Disputes teams to ensure the claim is properly addressed
• Maintain detailed and accurate records of investigations, including relevant details, actions taken, and outcomes
• Make outbound calls to customers when necessary to determine and/or confirm pertinent information
• Lend assistance by investigating other types of inquiries such as account takeover and credit reporting disputes as capacity permits

What you'll bring:

• Strong knowledge of financial products, credit reporting, and fraud investigation techniques
• Ability to assess complex situations, identify patterns, and connect information
• Excellent communication skills to interact with customers and stakeholders
• Attention to detail to ensure accurate data collection, analysis, and documentation
• Proficiency in systems including but not limited to LexisNexis, Sentilink, eOscar, Palinode, and Salesforce
• Ability to work collaboratively in a team environment

Base salary range: $40,287- 49,239 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits and Perks:

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

Our perks include:

• Company Equity in the form of Stock Options
• Quarterly performance-based bonuses
• Generous employer-paid health, vision and dental insurance coverage
• Flexible vacation policy
• Educational assistance
• Free gym membership
• Casual dress code
• Team building events and activities
• Remote work arrangements/ flexible work schedule
• Paid parental leave

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer.