Staff Strategic Product Manager - Collaboration Tools

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them

About the Role

Collaboration is critical to our success as a company. Our 25K employees rely on a suite of collaboration tools to facilitate real time communication, task collaboration, white-boarding, designing and so much more. As the Product Manager of the Collaboration Product Suite you will own a critical piece of our collaboration strategy. You will work closely with executive stakeholders, technical implementation teams, and end users to uncover and ultimately answer the big strategic questions around how we use technology to improve collaboration at ServiceNow.

Key Responsibilities

• Core PM responsibilities: Translate business requirements into clear, actionable, technical specifications for development; craft compelling user stories that maximize value and address user needs; own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery; collaborate with technical teams to assess feasibility, define development approaches, and estimate timelines
• Strategic Planning: Develop and execute a strategic plan for collaboration tools that aligns with the overall DT strategy and business objectives.
• Stakeholder Engagement: Collaborate with various stakeholders to understand their needs and incorporate feedback into the collaboration tools strategy.
• Vendor Management: Manage relationships with software vendors and service providers, negotiating contracts and ensuring quality service.
• Training and Support: Ensure the provision of training and support for end-users of collaboration tools.
• Policy Development: Develop and enforce policies and procedures related to the use of collaboration tools.
• Project Management: Manage projects related to the deployment, upgrade, and enhancement of collaboration tools.
• Performance Monitoring: Monitor the performance of collaboration tools and take corrective actions as needed.
• Budget Management: Manage the budget for collaboration tools, ensuring cost-effectiveness and ROI.

Requirements

To be successful in this role you have:

• Bachelors degree in either business related fields (economics, business administration, marketing, etc.) or technical fields (engineering, computer science, statistics, etc.)
• 8+ years of experience in product management or a related field, with a focus on enterprise software or 3rd party collaboration apps
• Experience in strategy (consulting, corporate strategy, product strategy) is preferred
• Proven track record of successfully launching and managing collaboration products
• Experience with vendor management and ownership over 3rd party software (specific experience with Microsoft suite, Zoom, Figma, Miro, Lucid, and other collaboration focused tools is preferred)

Skills

• Excellent communication, collaboration, and presentation skills
• Embrace Different Views, Commit to Progress
• Hypothesis driven thinking and problem solving
• Ability to work in a very fast paced and dynamic environment

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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