Lead Product Designer

• Opportunity to lead product design across the Qantas Book and Manage domain
• Create digital services that uplift our customers experience when booking and preparing to fly
• Full-time permanent position based at our Head Office in Mascot

We’ve always been pioneers, and we’re proud to see that spirit in our people to day. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

The Qantas Book and Manage team are responsible for both the primary booking channel that our customers interact with when purchasing travel directly from us, as well as the manage booking experience that supports them up to the day of travel.

As the Lead Product Designer, you will lead the end-to-end design of Qantas user experiences across both the purchase and manage booking phases of travel. You will play a critical role in designing and delivering an aligned, cohesive, and frictionless user experience for our customers, when they interact with our book and manage touchpoints. While primarily focusing on our web and mobile experiences, you will also work in collaboration with the Qantas App as well as conversational interfaces and other customer and employee touchpoints across the business.

You will be responsible for employing a variety of human centred design methods and processes to define, design and deliver industry leading user experiences for Qantas customers. You will possess both a human-centric mindset and a keen eye for design fidelity and detail that enables you to span both user experience (UX) as well as visual and interface design (UI).

You will lead other designers, collaborating with cross-functional teams, including product owners, managers, service designers, technology and marketing, to enhance and innovate the book and purchase experience for Qantas customers. You’ll use your experience as a thought leader to support and empower other designers to develop their skills and expertise, enabling any direct reports to grow in their careers and maximise influence and impact.

You’ll have –

• 7+ years of experience as a Product Designer, or similar hybrid UX/UI design role, with a track record of successfully leading product design projects.
• Tertiary qualification in Design, HCI, Psychology and/or relevant tertiary qualification
• Proven experience leading design initiatives and leading other designers, with a collaborative and inclusive approach.
• Experience solving design problems of significant strategic importance, in large, complex organisations
• Exceptional communication and collaboration skills to influence and inform product strategy
• A strong sense of time management, deadlines, and the ability to adapt diverse challenges and competing priorities
• A robust portfolio showcasing your design process, creative thinking and solutions to complex design challenges.
• You will have shipped multiple consumers and/or business products and understand what it takes to create exceptional customer experiences.
• Deep knowledge of HCD design methods and lean UX process working in agile scrum teams and the ability to lead design thinking from discovery through to delivery
• Strong understanding of design principles, user-centred design, and usability best practice
• Strong user research skills to conduct qualitative and quantitative research, gather customer insights, and understand user behaviours, needs, and pain points throughout their journey.
• Familiarity and experience modern frameworks, and their associated techniques and rituals: Lean, Design Thinking, Scrum, Kanban
• Deep understanding of usability and accessibility standards, particularly WCAG 2.0 AA compliance
• Expert level prototyping skills to build interactive prototypes for relevant channel touchpoints.
• Expert proficiency with current day design tools and software including Figma and Adobe Creative Suite as well as collaboration tools such as JIRA and Confluence
• A keen eye for design detail and a portfolio that showcases this
• Strong workshop and facilitation skills to guide cross-functional teams through user-centred design processes
• Inspiring leader to direct and virtual teams, engaging facilitation with proven success and ability to spot flawed logic and coach team to correct errors
• Comfortable working within multidisciplinary teams of product managers, service, visual designers and engineers

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 7th of October

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.