Sr Manager

Costa Rica

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE OPPORTUNITY / YOUR MISSION

As a Software Engineering Manager at Zuora, your overall goal is to help your team stay productive and engaged.

WHAT YOU’LL ACHIEVE

• Leading by example with respect to Infrastructure code quality, testing and documentation
• Continuously refining the team's ability to set clear priorities, estimate effort and set accurate expectations regarding delivery dates, quality objectives.
• Moderating the collaboration between team members and senior engineering leaders on the design and implementation of new architectural patterns.
• Identifying ways to improve the tools and processes that the team uses to build, test and deploy.
• Collaborating with Product Managers to contribute to product design as they work with the team to deliver product features
• Working with our Documentation, Support and Customer Success teams to provide help, fix customer-reported bugs, handle escalations, incident and oncall.
• Identifying individual career goals and working closely with each team member to achieve them
• Managing team dynamics and inspiring collective morale
• Fostering a strong culture of customer empathy, encouraging the team to focus first on solving customer problems
• Participating in the process of locating, screening and interviewing engineering candidates, hiring and retaining talent.

WHAT WE THINK YOU’LL NEED TO BE SUCCESSFUL

• 15+ years’ experience building software products, with at least 5 years building applications, tools, CI/CD on the cloud providers.
• 4+ years managing teams of at least 10 other engineers
• Strong practical knowledge of IaC, GIT, Security, AWS concepts, Azure and DevOps
• Past experience with CI/CD pipelines, Infrastructure, cost management products a big plus.
• Experience building, deploying software products for infrastructure, particularly multi-cloud or distributed web applications is a big plus.
• Stakeholder management by building trust.
• Mentoring and coaching the team.
• APM, Monitoring, and Logging knowledge on a 3rd party application is a big plus.
• Proven track record in owning, delivering and onboarding Infrastructure software products.
• Ability to manage speed, Cost and Quality of the deliverables.
• Excellent communication skills, Innovative thinking and can-do attitude.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.