Senior Microsoft Dynamics 365 Customer Engagement

Title

Senior Microsoft Dynamics 365 Customer Engagement (CE) Developer

Job Description

An Altron Digital Business Senior Developer is an experienced professional who provides expert advice to organisations on how best to use our solutions in achieving their business objectives and is actively involved with the clients in implementing these solutions. As external consultants, your expertise is provided to clients on a project basis so you will engage with multiple and changing clients throughout your career with us – you may even work on different client projects simultaneously. A project can last days, weeks or months. A flexible attitude to working patterns is essential as travel to clients and working on multiple clients / projects is common place. Whilst on projects, consultants are mainly based on the client site with a minimum amount of time spent at the office.

The Senior Developer is responsible for the implementation of solutions on a Microsoft platform. In order to do this they need to fully understand the problem that the solution is intended to solve, help design a solution, and develop and test it before releasing it to customers. This position is for someone who has depth and breadth of skills and exhibits leadership qualities. This role entails problem solving, technical depth and innovation skills. They also need to have good communication skills and need to be able to sit with the Business Analyst and understand the requirements. They also need to be able to write a technical specification

KEY ACCOUNTABILITIES / RESPONSIBILITIES:

The Senior Developer is responsible for the implementation of the design and the testing and maintenance of solutions. Specifically:

• Strong working knowledge of the design and implementation of solutions within your primary competency;
• Contribution to the planning of delivery of solutions;
• Assisting colleagues in terms of functionality and technical requirements;
• Code and test the solution based on the architecture designed by project seniors. This includes, but is not limited to, platform configuration, reporting and database development;
• Produce detailed specifications;
• Preparation of detailed, accurate documentation which provides a description of the functions and operation of the solution that team members can refer to if they need to modify or upgrade the solution. Documentation also provides the basis for operating instructions, guides for users, training programs and marketing guides;
• Maintenance and performance enhancement on existing solutions;
• Input into solution design decisions;
• Direct interaction with customers including training, user acceptance and conducting relevant workshops;
• Continuous testing of work(unit testing) to ensure that it meets the requirements of the specification and identify bugs (errors);
• Use third party applications as chosen by Karabina;
• Keep accurate record of time spent in the performance of your duties;
• Maintain existing skills and acquire new skills as applicable to your job role;
• Come up with innovative approaches to delivering more efficiently;
• This role may entail active project delivery leadership and / or pre-sales engagements;
• Ability to mentor members of the team;
• Driving delivery and task oriented – deliver the required tasks in the expected time frame;
• Escalate any issues timeously and clearly;
• Ensure delivery of solutions within the allocated project timeframes;
• Ensure discrete handling of all business information, particularly where confidential information is concerned;
• Communicate with immediate manager, People Manager, other company department heads and employees, co-workers, clients and other individuals to co-ordinate work activities, review status of work, exchange information, resolve problems or give / receive advice /direction;
• Administration: maintain an updated Microsoft Office Outlook calendar; completion of any required administration timeously (e.g. response on performance reviews): weekly timesheets, etc;
• Travel locally, as required, to conduct the company’s business.

QUALIFICATION:

• Matric certificate - Non negotiable
• Diploma - Informatics (or similar) - Non negotiable
• University degree - Informatics (or similar) - Non- negotiable
• Microsoft certifications - CE - Advantageous
• Course in programming - C# and/or Javascript - Advantageous

EXPERIENCE:

• Microsoft Consulting environment - 5 – 8 years - Non-negotiable
• Leadership - 1 - 2 years - Advantageous

TECHNICAL SKILLS:

• Ability to upskill on relevant technologies and iSPartners chosen third party technologies/ solutions - Non-negotiable
• Knowledge of relevant MS technologies to fulfill daily tasks - Non-negotiable
• Javascript - Non-negotiable
• C# - Non-negotiable
• SSRS - Non-negotiable
• T-SQL Server (t-SQL server) - Non-negotiable
• Plug-ins - Non-negotiable
• CRM Workflow - Non-negotiable
• asp.net (Portal) - Advantageous
• Click dimension - Advantageous
• CRM Online - Advantageous
• CRM Dashboard Reporting - Advantageous
• CRM Goal Metrics - Advantageous
• CRM SharePoint Integration - Advantageous
• Rapid XRM Engagements - Advantageous
• CRM Outlook Client - Advantageous
• Service Oriented Architecture (SOA) - Advantageous
• Windows Communication Foundation (WCF) - Advantageous

Education

National Diploma: Information Technology (Required)

Languages

English