Customer Service Representative

Hello, CSRs!

My name is Nate Ginsburg and I am a serial entrepreneur. I'm the founder of SellerPlex, host of the Ecom Exits Podcast, and partner in a handful of other online businesses.

About the company:

SellerPlex is growing fast and we are in need of awesome people to help us give value to our clients and build awesome professional relationships with them.

Our mission is to help empower e-commerce/FBA entrepreneurs to run better businesses by supporting them with Supply Chain, Finance, and Operations services. We’re a huge believer in the importance of being a culture fit for long-term success.

About the role:

As a member of our Customer Service team, you will be providing support for an e-commerce brand. You will join a dynamic group passionate about providing exceptional customer support and engaging with our online community. In this role, you will handle customer inquiries via Shopify messenger, social media, and email, ensuring that every interaction is efficient, courteous, and solution-oriented.

You will also assist with order management, community engagement, content creation, and light design tasks, contributing to our brand's visibility and customer satisfaction.

We are looking for candidates with strong communication skills, a knack for social media engagement, and basic design abilities, who are ready to contribute to our team’s success.

This is a Part-Time Remote position (20 hours per week, can move to full-time after a couple of months)

Responsibilities:

Customer Support:

• Handle customer inquiries and issues via Shopify messenger, social media (Facebook, Instagram), and Google email.
• Ensure multiple communication channels are utilized to guarantee customer responses (Shopify, Google email, etc.).

Order Management:

• Assist customers with order queries, address changes, and subscription access issues.
• Resolve issues related to backorders.

Community Management:

• Engage with new followers and respond to comments on social media.
• Perform hashtag searches related to the product and make positive comments to increase brand visibility.

Content and Communication:

• Create and manage content for social media, ensuring alignment with brand voice.
• Monitor and manage customer feedback and reviews on various platforms.

Miscellaneous Tasks:

• Perform light design work using tools like Canva.
• Manage and send messages to followers on social media.
• Conduct community-building activities by interacting with potential customers on social media.

Requirements

Requirements:

• Proven experience in customer service and community management.
• Excellent communication skills, both written and verbal.
• Proficiency in using Shopify, Google email, and social media platforms (Facebook, Instagram).
• Basic design skills with experience using Canva or similar tools.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.

Benefits

Benefits:

• Working completely remote
• Location independence
• Paid leave days
• Quarterly bonus
• Yearly salary increase policy (based on performance)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team

If this sounds interesting to you please proceed with your application.

Kindly be advised that the recruitment process is being managed by Premier Media. For any further details or inquiries, please reach out to the Premier Media recruitment team, as they oversee all our hiring procedures.

Thanks and I look forward to hearing from you!