Manager/Lead Infrastructure Operations Engineer

ABOUT FACTSET

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work

Implement, coordinate, and administer/support systems based solutions (Unix, Windows, Networking, and/or Security) providing reliability and performance for all of FactSet’s applications that utilize these systems.

Job Responsibilities:

• Lead and develop a skilled team of Infrastructure Operation engineers.
• Monitor and report on Infrastructure and process KPIs, devise and implement enhancement strategies, and perform regular system audits.
• Operate and maintain efficient, reliable network, systems, and Kubernetes-based infrastructure, spanning both physical and cloud environments.
• Facilitate the establishment and management of ITIL processes for Service Operations and Service Transition, in support of DevOps methodologies.
• Enhance infrastructure event management processes and modernize monitoring tools in collaboration with the Site Reliability Engineering (SRE) team.
• Develop, extend, and refine scripts to automate operations, aiming to reduce manual and repetitive tasks.
• Maintain effective inter-departmental communication and ensure IT infrastructure alignment with organizational objectives.

JOB REQUIREMENTS:

• Proficient with complex on-premises and cloud infrastructure environments (AWS, Azure, GCP, etc.)
• Experienced in infrastructure automation tools and technologies, including Ansible, Terraform, CloudFormation, and Kubernetes.
• Skilled in scripting languages such as Python, Jinja, and YAML.
• Deep understanding of networking concepts, protocols, systems, firewalls, and network security.
• Well-versed in containerization technologies (Docker, Kubernetes) and infrastructure as code (IaC) practices.
• ITIL certification with/or substantial ITSM experience in large-scale Infrastructure Operations.
• Over 7-10 years of progressive experience in infrastructure operations, with at least 5 years in a senior or leadership role.

Required Soft Skills:

• Demonstrated leadership in building, managing, and guiding Infrastructure Operations teams.
• Goal-oriented, structured, reliable, and resilient.
• Proficient in prioritizing and making strategic, data-driven decisions under pressure.
• Exceptional problem-solving, critical thinking, and analytical skills.
• Expert in process management and meticulous in planning resources.
• Dedicated to details with a strong commitment to documentation and sharing knowledge.
• Driven by a passion for innovation and continual improvement in infrastructure operations.

Education:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field from an accredited institution.

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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